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Kundenkarten als Kundenbindungsinstrument im mittelständischen Einzelhandel: Am Beispiel der Bekleidungsbranche

Kundenkarten als Kundenbindungsinstrument im mittelständischen Einzelhandel: Am Beispiel der Bekleidungsbranche

          
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About the Book

Inhaltsangabe: Einleitung: Sind Kundenkarten im mittelständischen Einzelhandel empfehlenswert? Die vorliegende Arbeit findet insbesondere unter Betrachtung der Ziele, Potentiale, Kosten und Gefahren von Kundenkarten eine Antwort. Dem schließt sich eine weitergehende Überlegung über die Optionen des Einzelhandels an, eine Kundenkarte erfolgreich ein und fortzuführen. Hierfür wird die Möglicht einer individuellen Kundenkarte, einer Kundenkarte, die über einen Verband emittiert wird, sowie Verbundkarten betrachtet. Im Anhang befinden sich zudem viele Praxisbeispiele zur Gestaltung von Kundenkartensystemen, sowie Hilfestellungen für die praktische Umsetzung. Zur Erstellung der Arbeit wurden zahlreiche Experteninterviews und ein Fragebogen durchgeführt, sowie die relevante Literatur betrachtet. Das Thema Kundenbindung hat in den letzen Jahren stark an Bedeutung gewonnen. Denn auf den Konsumgütermärkten ist die Tendenz einer zunehmenden Austauschbarkeit der Produkt- und Serviceleistungen der Anbieter feststellbar, die durch die Wahl zwischen vielen Anbietern und eine hohe Angebots- und Preistransparenz verstärkt wird. Dementsprechend wird das Angebot vom Kunden als homogen wahrgenommen. Um der Austauschbarkeit zu entgehen, versuchen Unternehmen derzeit intensiv, ihre profitablen Kunden langfristig zu binden, um sich im Wettbewerb behaupten zu können. Ein echter, von den Kunden empfundener Mehrwert ist die Voraussetzung für Kundenbindung. Doch auch das Verhalten des Kunden hat sich im Laufe der Zeit verändert. Er sucht verstärkt unterschiedliche Einkaufsstätten auf. Ein Instrument, das sich zur Kundenbindung eignet, ist die Kundenkarte. Sie ermöglicht dem Emittenten, als derzeit einziges Instrument neben dem persönlichen Kundenkontakt, umfassende Daten über den Kunden zu sammeln. Durch die gesammelten Kundendaten können profitable Kunden erkannt und analysiert werden. In der Folge beinhalten die Daten große Potentiale für ein individuelles Marketing, welches dem Ku


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Product Details
  • ISBN-13: 9783838681887
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 10 mm
  • Weight: 227 gr
  • ISBN-10: 3838681886
  • Publisher Date: 10 Aug 2004
  • Height: 210 mm
  • No of Pages: 166
  • Series Title: German
  • Sub Title: Am Beispiel der Bekleidungsbranche
  • Width: 148 mm


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Kundenkarten als Kundenbindungsinstrument im mittelständischen Einzelhandel: Am Beispiel der Bekleidungsbranche
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