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Konzepte des Total Quality Managements: Eine vergleichende Analyse klassischer und aktueller Konzepte

Konzepte des Total Quality Managements: Eine vergleichende Analyse klassischer und aktueller Konzepte

          
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About the Book

Inhaltsangabe: Einleitung: "Quidquis agis, prudenter agas et respice finem". Dieses römische Sprichwort ist etwa 2000 Jahre alt und bedeutet übersetzt soviel wie: Was Du auch immer tust, tue es klug und denke daran, wie es ausgeht. Total Quality Management ist also kein völlig neues Thema. Daß TQM zur Zeit in aller Munde ist, rührt daher, daß im Rahmen der Globalisierung der Märkte es für jedes Unternehmen von größter Wichtigkeit ist, auf immer schneller wechselnde Umweltzustände reagieren zu können. Immer schneller drängen neue Hersteller von Produkten und Anbieter von Dienstleistungen auf die Märkte. Durch den über Jahre hinweg stattgefundenen Know-how- und Technologietransfer werden ehemalige Entwicklungsländer nun zu ernstzunehmenden Konkurrenten. Ehemals schützende geographische Vorteile werden durch Abkommen, wie dem EG-Binnenmarkt, hinfällig. Darüber hinaus steigen die Anforderungen an Produkte und Dienstleistungen hinsichtlich der Qualität immer schneller. Einem Kunden genügt es nicht mehr, nur ein funktionstüchtiges Produkt zu erwerben. Ein Unternehmen muß auch die Bedürfnisse eines Kunden an Zuverlässigkeit, Haltbarkeit, Wartung und fehlerfreier, sowie einfach verständlicher Gebrauchsanweisung eines Produktes befriedigen, um erfolgreich im Wettbewerb bestehen zu können. Auch die Komplexität von Herstellverfahren und Produkten nimmt immer mehr zu. Ein fertiges Erzeugnis besteht meist aus mehreren Baugruppen, die teilweise fremdgefertigt werden. Die Verantwortung des Unternehmens dem Kunden gegenüber erstreckt sich daher nicht nur auf selbst produzierte Komponenten, sondern auf das Gesamtprodukt. Ein Unternehmen wird deswegen daran interessiert sein, die Qualität des Zulieferers mittels eines universal einsetzbaren Instruments messen zu können. Um diesen Anforderungen gerecht zu werden, muß eine fehlerfreie Beherrschung der Prozesse und Abläufe in allen Bereichen des Unternehmens realisiert werden. Fast alle Unternehmen beschäftigen sich deshalb zur Zeit


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Product Details
  • ISBN-13: 9783838637518
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 4 mm
  • Weight: 109 gr
  • ISBN-10: 3838637518
  • Publisher Date: 02 May 2001
  • Height: 210 mm
  • No of Pages: 72
  • Series Title: German
  • Sub Title: Eine vergleichende Analyse klassischer und aktueller Konzepte
  • Width: 148 mm


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