Which framework could be or should be used in which situation? Which role is responsible for sponsoring, designing and change managing a process and its metrics? Should it be considered an automatic resubmit/resend when the delivery of a message fails? What is problem management and how is it different from incident management? What are the most effective methods of measuring value delivery from IT systems?
This powerful ITSM self-assessment will make you the established ITSM domain expert by revealing just what you need to know to be fluent and ready for any ITSM challenge.
How do I reduce the effort in the ITSM work to be done to get problems solved? How can I ensure that plans of action include every ITSM task and that every ITSM outcome is in place? How will I save time investigating strategic and tactical options and ensuring ITSM costs are low? How can I deliver tailored ITSM advice instantly with structured going-forward plans?
There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all ITSM essentials are covered, from every angle: the ITSM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that ITSM outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced ITSM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in ITSM are maximized with professional results.
Your purchase includes access details to the ITSM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific ITSM Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
