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IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends

IT-Servicemanagement (in OWL): Umfrage und aktuelle Trends

          
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About the Book

In den letzten 2-3 Jahren kann man wieder sehr viel mehr Bewegung rund um IT-Service-Management (ITSM) feststellen, dabei werden insbesondere die Begriffe DevOps, Agile und Lean in Zusammenhang mit ITSM gebracht, die nun auch Eingang in die neue ITIL(R) 4 finden. Diskutiert wird auch seit einiger Zeit über den Enterprise Service Management (ESM) Ansatz, der die Vorteile von ITSM auf andere Unternehmensbereiche ausweiten will. Hinzu kommt, dass der IT-Service Markt immer weiter wächst, damit steigt auch der Bedarf nach einem transparenten, zuverlässigen, sicheren, qualitativ hochwertigen und effizienten ITSM. Genau hier setzt unsere Umfrage unter Unternehmen, Öffentlichen Betrieben und Verwaltungen der Region Ostwestfalen-Lippe an, mit dem Ziel deren ITSM Status Quo zu bestimmen. Sie wurde von Masterstudierenden der Wirtschaftsinformatik der Fachhochschule (FH) Bielefeld im Mastermodul "IT-Service-Management" umgesetzt. Neben der Durchführung der Umfrage haben die Studierenden und ich auch sechs Beiträge zu oben bereits größtenteils angesprochenen aktuellen Trends im ITSM verfasst. Damit wurden sicherlich nicht alle derzeitig diskutierten Themen behandelt, aber eine sorgfältige Auswahl ermöglichte eine breite Abdeckung.
About the Author: Prof. Dr. Achim Schmidtmann ist seit 2017 Professor für Wirtschaftsinformatik, insbesondere betriebliche Informationssysteme/ERP-Systeme am Fachbereich Wirtschaft und Gesundheit der FH Bielefeld. Der Fokus seiner Lehre und Forschung liegt in der Beschäftigung mit IT-Service- und IT-Sicherheitsmanagement, betrieblichen Informationssystemen und dem Informationsmanagement. Von 2006-2017 war Prof. Schmidtmann Professor für Wirtschaftsinformatik am Fachbereich Informatik der FH Dortmund. Als Studiengangsleiter verantwortete er dort den Wirtschaftsinformatik Master sowie seit 2014 als CIO die hochschulweite IT-Strategie der FH Dortmund.


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Product Details
  • ISBN-13: 9783749420414
  • Publisher: Books on Demand Gmbh
  • Publisher Imprint: Books on Demand
  • Height: 210 mm
  • No of Pages: 200
  • Spine Width: 11 mm
  • Weight: 245 gr
  • ISBN-10: 3749420416
  • Publisher Date: 26 Mar 2019
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Sub Title: Umfrage und aktuelle Trends
  • Width: 148 mm


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