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ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices

ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices

          
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About the Book

The ITIL 4 Service Management Handbook: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices

Unlock the Power of ITIL 4 to Transform Your IT Service Management

Are you ready to elevate your IT service management to the next level? "The ITIL 4 Service Management Handbook" is your comprehensive guide to mastering the ITIL 4 framework and harnessing its power to streamline operations, improve service quality, and drive business value.

Key Features:

  • Comprehensive Coverage: This handbook provides in-depth coverage of the ITIL 4 framework, from foundational concepts and guiding principles to the Service Value System and its 34 management practices.
  • Practical Guidance: Beyond theory, this book offers practical, actionable guidance on how to apply ITIL 4 concepts in real-world scenarios. It includes real-world examples, case studies, and exercises to help you implement ITIL 4 in your organization.
  • Four Dimensions Focus: Gain a deep understanding of the four dimensions of service management (Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes) and how they interact to create a holistic service management ecosystem.
  • Guiding Principles: Learn how to apply the seven guiding principles of ITIL 4 to make informed decisions, foster collaboration, and drive continual improvement.
  • Service Value System: Explore the ITIL Service Value System (SVS), the heart of ITIL 4, and how it can be used to create, deliver, and manage value through IT-enabled services.
  • Best Practices: Discover the best practices for implementing ITIL 4 in your organization, from assessing your readiness and developing an implementation plan to measuring and demonstrating success.
  • Exam Preparation: Get ready for the ITIL 4 Foundation exam with tips and strategies for success.
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Who Should Read This Book:

  • IT managers and leaders
  • Service delivery professionals
  • IT operations teams
  • Business analysts
  • Consultants
  • Students and anyone interested in IT service management
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What You'll Learn:

  • The fundamentals of service management and the evolution of ITIL
  • The key concepts and terminology of ITIL 4
  • How to apply the four dimensions, guiding principles, and Service Value System in your organization
  • The 34 ITIL 4 management practices and how they contribute to value creation
  • Strategies for successfully adopting and implementing ITIL 4
  • How to measure and demonstrate the success of your ITIL 4 initiatives
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Embark on Your ITIL 4 Journey

"The ITIL 4 Service Management Handbook" is your essential companion on your journey to mastering ITIL 4. Whether you're new to ITIL or a seasoned practitioner, this book will equip you with the knowledge and skills you need to transform your IT service management and deliver exceptional value to your customers and stakeholders.


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Product Details
  • ISBN-13: 9798326404527
  • Publisher: Amazon Digital Services LLC - Kdp
  • Publisher Imprint: Independently Published
  • Height: 279 mm
  • No of Pages: 280
  • Spine Width: 15 mm
  • Weight: 652 gr
  • ISBN-10: 8326404527
  • Publisher Date: 23 May 2024
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: A Practical Guide to Four Dimensions, Guiding Principles, Service Value System, and Best Practices
  • Width: 216 mm


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