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ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam

ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam

          
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About the Book

ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam

"ITIL 4 Foundation - IT Service Management Certification: Course & Mock Exam" is a comprehensive guide designed to assist individuals in mastering the principles and practices of ITIL v4. The book is structured in accordance with the ITIL v4 syllabus, providing a systematic and in-depth exploration of key concepts, principles, and methodologies crucial for successful service management in the modern IT landscape.

  1. Understanding Service Management:

    • Delve into the foundational concepts of service management, including the definitions of service, utility, warranty, customer, user, service management, and sponsor.
  2. Guiding Principles for Service Management:

    • Explore the ITIL guiding principles, such as focusing on value, starting where you are, progressing iteratively with feedback, collaborating and promoting visibility, thinking and working holistically, keeping it simple and practical, and optimizing and automating.
  3. Four Dimensions of Service Management:

    • Gain insights into the organizational aspects of service management, including people and culture, information and technology, partners and suppliers, and value streams and processes.
  4. ITIL Service Value System:

    • Understand the purpose and components of the ITIL Service Value System, emphasizing the integration of activities, processes, and practices to deliver value to customers and stakeholders.
  5. Service Value Chain Activities:

    • Explore the interconnected nature of the service value chain, including planning, improving, engaging, designing and transitioning, obtaining/building, and delivering and supporting.
  6. ITIL Practices:

    • Know the purpose and key terms of 15 ITIL practices, covering areas such as information security management, relationship management, supplier management, IT asset management, monitoring and event management, release management, service configuration management, deployment management, continual improvement, change enablement, incident management, problem management, service request management, service desk, and service level management.
  7. Mock Exams:

    • Test your knowledge and readiness with two comprehensive mock exams, designed to simulate real exam conditions and assess your grasp of ITIL v4 concepts.


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Product Details
  • ISBN-13: 9798870919362
  • Publisher: Amazon Digital Services LLC - Kdp
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 42
  • Spine Width: 2 mm
  • Weight: 72 gr
  • ISBN-10: 8870919366
  • Publisher Date: 05 Dec 2023
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Course & Mock Exam
  • Width: 152 mm


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