About the Book
If you want to discover how to PASS THE ITIL4 EXAM for first attempt, this book is for you!
ITIL stands for Information Technology Infrastructure Library which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL certifications demonstrate that you are qualified in service Management best practices, utilizing processes, procedures, and methods that are common in modern IT. ITIL certified professionals are in high demand: they possess the skills to grow and transform the business. ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. This book offers 5 mock tests, including 50 Realistic ITIL Questions and answers with explanations to get you certified on your 1st attempt! Hence all you need to pass the ITIL 4 exam is this book!
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In this book you will discover:
Introduction to ITIL 4 Foundation
4 Dimensions of Service Management in ITIL
ITIL 4 Service Value System
The elements of ITIL 4
General Management practices
Service Management practices
Technical Management practices
Change Management
Incident Management
Problem Management
ITIL 4 Foundation Guiding Principles
ITIL 4 Foundation Continual Improvement as a Practice
ITIL 4 Foundation Information Security Relationship and Supplier Management
ITIL 4 Foundation IT Asset Monitoring & Event and Release Management
ITIL 4 Foundation Service Configuration and Deployment Management
ITIL VS IT Service Management
Change Management Process in 5 Steps
Project Management vs. Service Management
Service Operations Management and ITSM
IT Operations Functions
Interfaces within ITSM
The Value of ITSM
Maintenance of IT Services
Supplier Management Objectives
COBIT VS ITIL
Incident Management VS Problem Management
Continual Improvement Model
Benefits of Having an ITIL Certification
How to Prepare for ITIL 4 Foundation Exam Online
50 of the most common asked ITIL 4 Foundation Exam Questions
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