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Inglés a la Carta: Guía de Inglés Para Servir Al Cliente Internacional

Inglés a la Carta: Guía de Inglés Para Servir Al Cliente Internacional

          
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International Edition


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About the Book

GUÍA DEFINITIVA ACERCA DEL INGLÉS NECESARIO PARA QUE EL CAMARERO HISPANOHABLANTE PUEDA DESENVOLVERSE CON TOTAL GARANTÍA EN EL ENTORNO DEL RESTAURANTE Y A LA HORA DE LLEVAR A CABO SU TRABAJO ATENDIENDO AL CLIENTE INTERNACIONAL. ÉSTE MANUAL LE PROPORCIONARÁ LAS HERRAMIENTAS PARA PODER REALIZAR CON ÉXITO UNA RESERVA TELEFÓNICA EN INGLÉS, RECIBIR, SALUDAR Y SENTAR A LOS CLIENTES EN SU MESA, TOMAR CORRECTAMENTE LA COMANDA DE BEBIDA Y DE COMIDA, SERVIR LOS PLATOS Y RETIRARLOS DE LA MESA, SERVIR EL POSTRE, CAFÉ Y LICORES, RECEPCIONAR EL PAGO EN SUS DIFERENTES VERSIONES, Y DESPEDIR AL CLIENTE DE UNA MANERA EDUCADA, CORTÉS Y PROFESIONAL QUE CERTIFIQUE QUE LA EXPERIENCIA HA SIDO COMPLETAMENTE SATISFACTORIA SOBRE TODO DESDE EL ASPECTO DE NUESTRO SERVICIO. ASÍ MISMO SERÁ CAPAZ DE RESOLVER CUALQUIER QUEJA O INCIDENTE QUE PUDIERA PRESENTARSE, ACONSEJAR ACERCA DE ATRACCIONES TURÍSTICAS LOCALES Y RESPONDER A PETICIONES Y REQUERIMIENTOS VARIOS EN EL ENTORNO DEL RESTAURANTE. IGUALMENTE CUENTA CON UN REPASO SENCILLO DE GRAMÁTICA Y ESTRUCTURAS VERBALES QUE NOS AYUDARÁN A CONSTRUIR LAS DIFERENTES FRASES QUE UTILIZAREMOS DURANTE LA SECUENCIA DE SERVICIO. CONTIENE UN EXHAUSTIVO LISTADO DE VERBOS COMUNMENTE UTILIZADOS EN EL RESTAURANTE, TERMINOLOGÍA DESCRIPTIVA DEL ENTORNO DE TRABAJO, APARIENCIA Y ASPECTO PERSONAL INCLUYENDO ROPA Y ACCESORIOS, UTENSILIOS DE COCINA, ELECTRODOMÉSTICOS, VAJILLA, CUBERTERÍA, CRISTALERÍA, MANTELERÍA Y MOBILIARIO. INCLUYE LISTADO COMPLETO DE INGREDIENTES Y ALIMENTOS POR CATEGORÍA ASÍ COMO TERMINOLOGÍA DESCRIPTIVA DE SABORES Y TEXTURAS, MÉTODOS DE COCINADO Y PUNTOS DE LA CARNE. INCLUYE LISTADO DE BEBIDAS POR CATEGORÍA HACIENDO MENCIÓN ESPECIAL AL VINO ESPAÑOL Y SUS DENOMINACIONES DE ORIGEN, VOCABULARIO DESCRIPTIVO DE OLOR Y SABOR, Y TERMINOLOGÍA FUNDAMENTAL PARA PODER DESENVOLVERNOS DE MANERA SERIA Y PROFESIONAL CUANDO EL CLIENTE NOS PIDA VINO. INCORPORA UNA COMPLETA SECUENCIA DE SERVICIO EN LA QUE SE ANALIZAN Y TRADUCEN MULTITUD DE SITUACIONES COTIDIANAS A LA HORA DE TOMAR LA COMANDA DE COMIDA Y BEBIDA, DE FORMA QUE EL CAMARERO/A POSEA UN GUIÓN FÁCIL DE APRENDER PARA GARANTIZARLE UNA CORRECTA INTERACTUACIÓN CON EL CLIENTE. UNA GUÍA DE REFERENCIA PARA TODO CAMARERO O EMPRESARIO DEL SECTOR QUE QUIERA ESTAR A OTRO NIVEL A LA HORA DE ATENDER AL CLIENTE INTERNACIONAL EN INGLÉS.


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Product Details
  • ISBN-13: 9798710119167
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 246
  • Spine Width: 13 mm
  • Weight: 335 gr
  • ISBN-10: 8710119167
  • Publisher Date: 16 Mar 2021
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Sub Title: Guía de Inglés Para Servir Al Cliente Internacional
  • Width: 152 mm


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