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IKO-Netz der KGSt und die Möglichkeit des Netzes zur Verbesserung der Kundenorientierung von Verwaltungen

IKO-Netz der KGSt und die Möglichkeit des Netzes zur Verbesserung der Kundenorientierung von Verwaltungen

          
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About the Book

Studienarbeit aus dem Jahr 2014 im Fachbereich Organisation und Verwaltung - Sonstiges, Note: 1,7, Universität Kassel, Veranstaltung: Masterstudiengang Master of Public Administration (MPA), Sprache: Deutsch, Abstract: "Kommunalverwaltungen bemühen sich trotz enger finanzieller Grenzen, ihre Leistungsfähigkeit zu steigern, indem sie die Qualität und Wirtschaftlichkeit kommunaler Leistungen verbessern." Dieser Satz steht heute, im Jahre 2014, für eines der größten Ziele und Herausforderungen innerhalb der kommunalen Verwaltung. Jedoch stammt er nicht aus dem Jahre 2014, sondern aus dem Jahre 1996. Dies zeigt, wie konstant und aktuell die Problematik der Erstellung einer guten Verwaltungsleistung unter Berücksichtigung effizienter Personal- und Sachmittel - immer noch - ist. Die Kommunalverwaltungen stehen seit mehr als 18 Jahren unter einem finanziellen Druck, durch den gute Verwaltungsarbeit und bürger- bzw. kundenfreundliches Auftreten der Verwaltung nicht mehr mit der unbegrenzten Einstellung von neuem Personal und damit mit dem Zustandekommen neuer Kosten erreicht werden kann. Daher müssen spätestens seit den letzten 18 Jahren andere Lösungsansätze zur Herstellung guter Verwaltungsprodukte gefunden werden. Eine Methode, um sowohl gute Verwaltungsprodukte herzustellen, als auch sich als (Kommunal-)Verwaltung zu verbessern und effizienter zu arbeiten, ist das IKO-Netz der KGSt. Die Messung der effizienten, wirtschaftlichen Aufgabenerfüllung und der hochwertigen Produktherstellung in der Verwaltung kann jedoch aus verschiedenen Blickrichtungen erfolgen: Ein erfolgreiches Produkt kann z.B. allein aus finanzieller Sicht beurteilt werden, so dass die Reduzierung der Kosten ein Erfolgsfaktor darstellt. Oder eine Behörde sieht im Faktor Mensch den wichtigsten Baustein für gutes Verwaltungshandeln und hat die Steigerung der Mitarbeiterzufriedenheit als vorrangiges Ziel. Im Rahmen dieses Studienberichts soll hingegen die Bürger- bzw. Kundenorientierung sowie deren V


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Product Details
  • ISBN-13: 9783668511286
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 44
  • Spine Width: 3 mm
  • Width: 148 mm
  • ISBN-10: 3668511284
  • Publisher Date: 06 Sep 2017
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 68 gr


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IKO-Netz der KGSt und die Möglichkeit des Netzes zur Verbesserung der Kundenorientierung von Verwaltungen
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