Home > General > How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service
1%
How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service

How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service

          
5
4
3
2
1

Out of Stock


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Notify me when this book is in stock
Add to Wishlist

About the Book

This book helps us understand the importance of customer service to the sustainable development of our business.
Here are the main contents of the book:

PART ONE: DEFINE IT
Chapter 1: Customer Service Defined
Chapter 2: How Customer Service Helps Your Business
Chapter 3: The 5% Bump
PART TWO: UNDERSTAND IT
Chapter 4: Customer Service Foundations
Chapter 5: Rules to Play By
Chapter 6: Loyalty vs. Satisfaction
Chapter 7: The #1 Reason
Chapter 8: Customer Service Myths - Busted!
Chapter 9: Customers Service Killers
Chapter 10: Getting Better or Getting Worse. There is No Neutral.
Chapter 11: The 3 Fs (Back to the Basics)
PART THREE: DELIVER IT
Chapter 12: Employee Relationships (don't mess this up)
Chapter 13 It All Has To Be Right
Chapter 14: The Art of Making Things Right
Chapter 15: Enthusiasm and a Positive Mental Attitude
Chapter 16: Smile
Chapter 17: Make the Customer Say AND - not BUT
Chapter 18: Overly Friendly
Chapter 19: Manners Matter
Chapter 20: Commit to Compliments
Chapter 21: Avoid The "NO"
Chapter 22: Bookend the Experience
Chapter 23: Go the Extra Mile
Chapter 24: Put Yourself in Your Customers' Shoes and Look Through Their Eves
Chapter 25: Anticipation
Chapter 26: Strategies for Implementing
CONCLUSION


Best Sellers



Product Details
  • ISBN-13: 9798716040038
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 124
  • Spine Width: 7 mm
  • Width: 152 mm
  • ISBN-10: 8716040031
  • Publisher Date: 03 Mar 2021
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 190 gr


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Click Here To Be The First to Review this Product
How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service
Independently Published -
How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

How To Improve Service Quality: Use Ideas And Principles To Build And Run Successful Businesses: Types Of Customer Service

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!