Home > Business & Economics > Business & management > Sales & marketing > How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
7%
How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line

How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line

          
5
4
3
2
1

International Edition


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Quantity:
Add to Wishlist

About the Book

What is the Restaurant of Choice?

Steve and Nancy Butcher own the modest Nutcracker Family Restaurant in Pataskala, Ohio ... a typical small town diner and gathering spot, seemingly nothing special. One weekend in 2005 they had an electrical fire and the original restaurant burned to the ground.

On Monday morning, their neighbors showed up to help them rebuild. The community simply felt the town wouldn't be the same until they had the Nutcracker back in their lives and took it upon themselves to make that happen. The new restaurant was built ... and Steve was elected town mayor!

Do you think there would be that level of community support if a typical chain restaurant burned down? More to the point, would YOUR patrons instinctively show up to help rebuild YOUR place if such a tragedy struck? They would if you were truly their Restaurant of Choice.

If you were their Restaurant of Choice, it would mean they think of you as THEIR place. They feel a personal connection to you and your staff. They trust you to always be working in their best interests. They know the names of most of the crew and the staff knows theirs.

They feel comfortable, like old friends when they come in. And even though they are more like family than customers, they know you never take them for granted and consistently work hard to earn their continued patronage.

Becoming the Restaurant of Choice is a high honor to shoot for ... and you can't get there by following a formula or a checklist. It takes a combination of seamless service and personal caring ... hospitality ... delivered in a way that keeps you financially viable.

This book is about what it takes to do just that. Written in The Restaurant Doctor's conversational style, it is the coming together of many of the ideas he has espoused over 50+ years as an operator, consultant, and perpetual student of the industry.

Here's why the principles in this book should be important to you:

What does it take to become the Restaurant of Choice?
It starts by grasping the important difference between service and hospitality (Chapter 2)

Would you like your staff to have more passion about the work they do?
It could happen ... IF you can clearly articulate a larger purpose (Chapter 3)

Might sales improve if your service levels were consistently memorable?
They will if you properly reverse-engineer your service (Chapter 4)

Do you know all the ways you and your staff are innocently sabotaging your service experience?
You will if you pay attention to theses common service stumbles (Chapter 5)

Would it help if most of your "people problems" just seemed to disappear?
They can when you understand the link between climate and behavior (Chapter 6)

Do you (and your staff) know how much it REALLY costs you to lose a regular guest?
Everyone will be shocked when they see the numbers laid out for them (Chapter 7)

Will your guests patronize you - at full price - even when times got tough?
They will if you are their favorite restaurant (Chapter 8)

Do you know how your business is REALLY doing ... every day?
You will if you monitor just seven of these numbers (Chapter 9)

Could you have a staff waiting list while your competitors scramble to fill shifts?
You can if you have a reputation as the best employer in town (Chapter 10)

... and this is just the tip of the iceberg!


Best Sellers



Product Details
  • ISBN-13: 9781893864016
  • Publisher: Hospitality Masters Press
  • Publisher Imprint: Hospitality Masters Press
  • Height: 229 mm
  • No of Pages: 280
  • Spine Width: 15 mm
  • Weight: 376 gr
  • ISBN-10: 1893864014
  • Publisher Date: 18 Aug 2013
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: A Fresh Look at Service, Hospitality and the Bottom Line
  • Width: 152 mm


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Click Here To Be The First to Review this Product
How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
Hospitality Masters Press -
How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

How to Become the Restaurant of Choice: A Fresh Look at Service, Hospitality and the Bottom Line

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!