This book is a must-read for you: If you are a new or young supervisor and you have never led a team before. Or if you are an experienced supervisor but would like to sharpen your tools. No knowledge gained is wasted, especially not knowledge that hits the nail on the head!. From their first day on the job, the new supervisors are confronted with new challenges, they were never on the spot like this before, and for many, the few articles or books they've read on the subject and the "how to videos" they watched on YouTube have been barely enough to prepare them for what was coming.So how do you expect someone who has never interacted much with "real" people, let alone challenged a real person in his life to fare in front of a sea of unsatisfied employees and angry bosses?This is the exact audience to which this book is targeted: the new supervisor without any experience in leading people and to whom leadership has been thrust into his or her hands; the old supervisor with enviable experience, yet seeking guidance on how to tweak his or her game and get better at the job. This book is for you!This book will tell you that even if you think in a certain way you still have to be careful of how you respond. There is a supervisor way. This book has fewer pages because it goes straight to the point, and because I want you to read it as many times as possible. Definitely one should start his or her career as a supervisor very professionally and "by the book." What I mean when I say "By the book" is that you need to earn your respect first and then be yourself. Being professional does not mean you shouldn't be "understanding" or "humane", especially in these days where companies are leaning towards taking softer approach to management, but before the "Flexibility" in decision-making; you have to prove yourself, showing clearly that you're capable of all options but you have decided to choose the friendlier one this time. It must be clear, before you make that "exception," that you have a long-standing history of being solid, "by the book", fair and just. And before you "let it go this time" you must also have had a history of applying accountability across board, and before you have paid for their lunch, it should be clear to this employees that it is their job and it's not "the paid meal" that will make them work.