Customer Service Training Creating Memorable Hotel Guest Experiences for Profitable Customer Loyalty
Customer service is at the core of every single interaction within the hotel industry. Hotel managers regularly employ strategies and techniques to deliver exceptional and memorable experiences to hotel guests. Your commitment to outstanding customer service is the difference between a thriving hotel filled with loyal guests and losing hotel guests and money to the competition.
Don't give hotel guests and money to your competition!
Customer Service is key to customer loyalty, repeat business, and totally satisfied hotel guests.
Inside this Hotel Management book you will learn:
* How to recognize your hotel guests expectations- and how to fulfill them consistently.
* How exceptional customer service generates profits- and how to translate the importance of this concept to your guest services team.
* How to create a positive work environment that benefits hotel guests, employees and generate profits.
* How to effectively manage stressful situations- and how to deal with difficult guests and coworkers with ease!
* Key tactics that will instantly calm emotional guests so you can solve problems productively so that your guests leave happy and become lifelong, loyal customers.
* How to pinpoint signs and behaviors of hotel guests in order to anticipate their needs before they realize what they are, thereby creating ultimate customer service experiences.
Maximize Customer Experiences for Retention and Profitable Results!
