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Gestionar conflictos con el método Thomas-Kilmann

Gestionar conflictos con el método Thomas-Kilmann

          
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About the Book

Cada año, los conflictos cuestan a las empresas y organizaciones miles de millones de dólares en pérdidas de productividad, creatividad y moral. Un estudio realizado por el CPP Global Human Capital Report revela que el 85% de los empleados enfrentan conflictos en el lugar de trabajo, y que estos conflictos, si se gestionan mal, pueden resultar en una disminución del 50% en la efectividad de los equipos. Además, un informe de la Universidad de Harvard indica que los conflictos no resueltos pueden provocar hasta un 20% adicional de rotación en los equipos.

Frente a esta alarmante constatación, se vuelve imperativo desarrollar habilidades efectivas para la gestión de conflictos. Precisamente eso es lo que propone este libro: una exploración profunda del método Thomas-Kilmann, un enfoque probado para transformar los conflictos en oportunidades de aprendizaje y crecimiento.

Descubre los 5 estilos clave de gestión de conflictos:

- Competencia (8%): ¿Ganar a toda costa? Este estilo, aunque a veces efectivo a corto plazo, puede dañar las relaciones y dejar un sabor amargo.
- Colaboración (2%): ¡Encuentra soluciones ganar-ganar! Este estilo ideal, pero difícil de implementar, requiere confianza y comunicación abierta.
- Compromiso (35%): Encuentra un terreno común. Este estilo, a menudo utilizado por defecto, puede dejar insatisfacciones y frustraciones.
- Evitación (45%): ¿Evitar los conflictos? Este estilo, aunque tentador, puede retrasar los problemas y agravarlos a largo plazo.
- Acomodación (10%): Cede para calmar las tensiones. Este estilo, a veces necesario, puede llevarte a sacrificar tus necesidades e intereses.

Identifica tu estilo y adáptalo a cada situación.

Este libro te ofrece una prueba para identificar tu estilo dominante y te guía para desarrollar un enfoque flexible, utilizando las fortalezas de cada estilo según el contexto y las personas involucradas.

Aprende a:

- Escuchar activamente y reformular para desactivar tensiones.
- Identificar los intereses subyacentes de cada parte.
- Crear un clima de confianza y respeto mutuo.
- Generar opciones creativas para soluciones ganar-ganar.
- Manejar tus emociones y las de los demás bajo presión.

Este libro te da las claves para:

- Mejorar tus relaciones personales y profesionales.
- Aumentar tu productividad y efectividad.
- Reducir el estrés y crear un entorno de trabajo más positivo.
- Desarrollar tus habilidades en comunicación y negociación.

Conviértete en un experto en la gestión de conflictos y construye relaciones sólidas y duraderas.


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Product Details
  • ISBN-13: 9798335841382
  • Publisher: Amazon Digital Services LLC - Kdp
  • Publisher Imprint: Independently Published
  • Height: 203 mm
  • No of Pages: 186
  • Spine Width: 10 mm
  • Width: 127 mm
  • ISBN-10: 8335841381
  • Publisher Date: 13 Aug 2024
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Weight: 190 gr


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