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Gestion de la culture organisationnelle: Impact sur la performance des employés

Gestion de la culture organisationnelle: Impact sur la performance des employés

          
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About the Book

Le secteur de l'aviation a subi d'énormes turbulences ces dernières années. Les compagnies aériennes ont souffert d'un certain nombre de développements et de chocs importants dans l'environnement commercial externe, notamment l'épidémie de syndrome respiratoire aigu sévère (SRAS), la guerre du Golfe et la flambée des prix du pétrole qui l'a accompagnée, ainsi que la concurrence accrue entre les compagnies traditionnelles et les compagnies à bas prix. Cette enquête s'est appuyée sur les données secondaires disponibles. Cette étude a d'abord défini concrètement le but, les objectifs et donné un aperçu de la structure du travail. La littérature examinée a révélé la signification de la culture et ses limites de diverses manières. D'après les résultats, toutes les compagnies aériennes de cette étude ont mis en place des politiques, des programmes, des stratégies commerciales et des modèles bien pensés pour leurs opérations commerciales. Il existe cependant des différences dans leur approche de la pratique de la culture de service de qualité, ce qui a entraîné des normes de qualité différentes dans les offres de service. Des recommandations ont été formulées pour que les compagnies aériennes mettent pleinement en oeuvre les politiques et les programmes au sein de leurs activités afin d'améliorer les aspects de la qualité de service jugés insatisfaisants par les clients.


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Product Details
  • ISBN-13: 9786205297520
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Editions Notre Savoir
  • Height: 229 mm
  • No of Pages: 148
  • Spine Width: 9 mm
  • Weight: 227 gr
  • ISBN-10: 6205297523
  • Publisher Date: 27 Oct 2022
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Sub Title: Impact sur la performance des employés
  • Width: 152 mm


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