The world of quality management has a problem-it's inundated with improvement techniques that, while helpful to a small minority, are of little help to most managers.
The problem, in part, is the hit-or-miss pattern whereby mangers encounter such systems. Not taught in colleges, improvement techniques usually come to managers through consultants. This is at best a scattergun approach to quality management-some managers receive enough information to benefit their organizations, while others receive insufficient information on which to act-or worse yet, try to act with incomplete and poorly understood techniques. And, of course, many never receive such information at all.
The Feller Transform changes this.
By consolidating conceptual elements from across the quality management world into a single source, civil engineer Ronald L. Feller offers an integrated system for organizational transformation that allows for continual improvement.
The focus of Feller's system is a detailed roadmap represented in graphic form. While universal in scope, Feller's roadmap adapts easily to individual organizations, introducing systemic thought strategies that guide the user toward effective, implementable quality management objectives.
It's time for a complete quality management resource. It's time for The Feller Transform.
About the Author: Ronald L. Feller is a retired civil engineer in industrial construction engineering and management who served in a number of international positions. He spent the latter part of his career in the creation of a quality assurance program and quality management process for construction forces on a site producing nuclear materials for the US Department of Defense.
Feller earned his civil engineering degree from Ohio State University, and, as he puts it, he has led a "lifetime of impatient observation." He and his wife have one married daughter, and he currently resides in Aiken, South Carolina.
