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Exploring Services Science: 4th International Conference, Iess 2013, Porto, Portugal, February 7-8, 2013, Proceedings

Exploring Services Science: 4th International Conference, Iess 2013, Porto, Portugal, February 7-8, 2013, Proceedings

          
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About the Book

Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider.- A Service Oriented Simulation Architecture for Intelligent Building Management.- Capabilities in Systems Engineering: An Overview.- Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences.- Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption.- Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.- Modeling ITIL Business Motivation Model in ArchiMate.- Service Science: A Service System Design Science Research Method?.- Modeling Service Relationships for Service Networks.- Evaluating the IT Strategic Plan for the Public Administration in Portugal.- Open Semantic Service Networks: Modeling and Analysis.- Ontological Representation and Governance of Business Semantics in Compliant Service Networks.- Simulation-Based Quantification of Business Impacts Caused by Service Incidents.- IT Governance Mechanisms: A Literature Review.- A Model-Driven Environment for Service Design, Simulation and Prototyping.- Towards a Taxonomy of Service Design Methods and Tools.- A Survey of Tool Support for the Animation of IT Services Process Models Execution.- Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms.- A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport.- Benchmarking as a Development Tool in Healthcare.- Towards an Ontology and Modeling Approach for Service Science.- Extended DEMO-Based SLAs to Specify Customers' Expectations.- Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling.- A Model for Open, On-Demand, Collaborative Education for Service Science.- Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones.- Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets.- Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts.- Future Deployment of Technology in Healthcare Services - A Delphi Approach.


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Product Details
  • ISBN-13: 9783642363559
  • Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
  • Binding: Paperback
  • Edition: 2013 ed.
  • Language: English
  • Returnable: N
  • Spine Width: 19 mm
  • Weight: 498 gr
  • ISBN-10: 3642363555
  • Publisher Date: 08 Jan 2013
  • Depth: 19
  • Height: 234 mm
  • No of Pages: 343
  • Series Title: Lecture Notes in Business Information Processing
  • Sub Title: 4th International Conference, Iess 2013, Porto, Portugal, February 7-8, 2013, Proceedings
  • Width: 156 mm


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