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Evaluation de la qualité des soins au service de chirurgie pédiatrique

Evaluation de la qualité des soins au service de chirurgie pédiatrique

          
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About the Book

Il s'est agi d'une étude transversale descriptive à visée évaluative couplée à un sondage d'opinions des usagers du service. L'étude s'est réalisée durant une année. L'étude a été portée sur 110 usagers, choisi de façon empirique afin de déterminer leur niveau de satisfaction. L'analyse des résultats a montré que la qualité des soins au service de chirurgie pédiatrique du CHU Gabriel TOURE s'élevait à 70,93%. Les normes professionnelles y contribuaient à 26,39% et la satisfaction des usagers à 44,54%. La qualité des soins avait été mesurée sur la base de la somme des points mis en jeu (360). Les griefs formulés étaient entre autres: la négligence du personnel, l'absence d'orientation, la non prise en charge des urgences sans paiement préalable et la longue attente. En plus 2 usagers avaient été victime de vol. L'élaboration de cette étude nous a permis d'avoir des référentiels sur la qualité des soins au service de chirurgie pédiatrique du CHU Gabriel TOURE. Des insuffisances particulières ont été mises en évidence nous donnant ainsi plus de détails sur les éléments d'insatisfaction. Autant de données qui doivent être corrigés pour l'amélioration de la qualité des soins.


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Product Details
  • ISBN-13: 9786203430967
  • Publisher: Editions Universitaires Europeennes
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 118 gr
  • ISBN-10: 620343096X
  • Publisher Date: 08 Dec 2021
  • Height: 229 mm
  • No of Pages: 72
  • Spine Width: 4 mm
  • Width: 152 mm


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Evaluation de la qualité des soins au service de chirurgie pédiatrique
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Evaluation de la qualité des soins au service de chirurgie pédiatrique
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