About the Book
If you're like most people, you want to have good relationships with the important people in your life-your family, friends, neighbors, co-workers, clients, and customers. At the same time, you have no doubt learned from experience that good relationships don't happen by accident or wishful thinking. They are created, developed over time, and good communication is an essential part of the fabric that creates and sustains those relationships.
While that may be true, do you feel, as many do, that your communication skills could be greatly improved-that you sometimes misunderstand what the other person is saying or meaning, feel misunderstood yourself, that you sometimes express your feelings too harshly when you're upset or get into arguments, and do other communication blunders? If so, this book is for you.
For more than a decade, I've worked intensively in this fascinating field of interpersonal communication. I've been trained to teach several communication skills curricula and have taught these skills to thousands of individuals and couples, in small groups and large audiences, in churches, schools, community organizations, family resource centers, county jails, federal prison, and other venues.
On every occasion, I'd witness people have profound personal breakthroughs in using these skills to radically improve their communication effectiveness in their marriages, families, at work, and elsewhere.
In this short book, you will learn the 4 Essential Keys to Effective Communication that I have honed and distilled from my study, teaching, and practice over the past several years. I consider these to be the core fundamentals of successful interpersonal communication.
These skills have helped me greatly in both my personal and professional relationships, and I'm confident these skills will help you achieve relationship success with the important people in your life as well. Again, I hope you enjoy reading this book and use what you learn to take your relationships to a whole new level of intimacy, satisfaction, and success.
