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Erstellung eines Konzeptes zur Einführung eines Qualitätsmanagements für eine Steuerberatungsgesellschaft nach dem EFQM-Modell für Excellence

Erstellung eines Konzeptes zur Einführung eines Qualitätsmanagements für eine Steuerberatungsgesellschaft nach dem EFQM-Modell für Excellence

          
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About the Book

Inhaltsangabe: Einleitung: Die Anzahl der bei der Steuerberaterkammer Berlin geführten Steuerberater und Steuerberatungsgesellschaften hat sich bundesweit von 71.198 im Jahre 2002 auf aktuell 73.955 im Januar 2003 erhöht. Dies entspricht einer Erhöhung von 3,9 %. Wählt man für den Index das Basisjahr 1998, so entspricht dies einer Steigerung von 17,4%. Diese Zahlen zeigen auf, dass die Nachfrage nach den Dienstleistungen von Steuerberatern in den letzten fünf Jahren besonders gestiegen ist. Man darf von einem dynamischen Wachstum sprechen. Vor dem Hintergrund des gestiegenen Wettbewerbsdrucks müssen die Steuerberater und respektive auch die Steuerberatungsgesellschaften neue Wege in der Akquirierung und Betreuung von Mandanten suchen - insbesondere bei ihrer betriebswirtschaftlich-beratenden Tätigkeit. Der Schlüssel zum Erfolg liegt hier im neuen Verständnis von Qualität: Gegenwärtig stehen Steuerberater und Steuerberatungsgesellschaften permanent unter dem Druck der notwendigen Weiterbildung, um einerseits bei steuergesetzlichen Fragen auf dem aktuellen Stand bleiben zu können und andererseits den gestiegenen Erwartungen ihrer Mandanten gerecht werden zu können. Umfragen haben ergeben, dass bereits 68 % der Mandanten einmal ihren Steuerberater gewechselt haben und von diesen 68 % haben wiederum 92 % ihren Wechsel nicht begründet. Im Allgemeinen wird die Leistung des Steuerberaters und der Steuerberatungsgesellschaft von einem Viertel mit ausreichend bis ungenügend attestiert. Als häufiger Grund wird eine schlechte Beratung genannt sowie fehlerhafte oder unverständliche Honorarabrechnungen. Dies wird von der Ires-Studie aufgezeigt. Ca. zwei Drittel der Mandanten wollen ihren Steuerberater oder ihre Steuerberatungsgesellschaft als aktiveren und qualitativ hochwertigen Partner wissen. Da sowohl die Veränderungsgeschwindigkeit von Technik und Wissen sowie die Globalisierung der Märkte eine Wettbewerbsverschärfung nach sich ziehen, müssen Unternehmen und Organisation


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Product Details
  • ISBN-13: 9783838680705
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Width: 148 mm
  • ISBN-10: 3838680707
  • Publisher Date: 20 Jun 2004
  • Height: 210 mm
  • No of Pages: 124
  • Series Title: German
  • Weight: 172 gr


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Erstellung eines Konzeptes zur Einführung eines Qualitätsmanagements für eine Steuerberatungsgesellschaft nach dem EFQM-Modell für Excellence
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