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Erfolgskritische Analyse der Implementierung des Qualitätsmanagementsystems DIN EN ISO 9001 in einem gastronomischen Unternehmen

Erfolgskritische Analyse der Implementierung des Qualitätsmanagementsystems DIN EN ISO 9001 in einem gastronomischen Unternehmen

          
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About the Book

Diplomarbeit aus dem Jahr 2018 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,7, Verwaltungs- und Wirtschafts-Akademie Potsdam e.V., Sprache: Deutsch, Abstract: In der Gastronomie nehmen aufgrund der immer weiter wachsenden Konkurrenzsituation die Qualität der Versorgung, eine am einzelnen Gast orientierte Dienstleistung und das Kostenmanagement einen immer höheren Stellenwert ein. Hierfür wird die Möglichkeit des Aufbaus eines auf das Unternehmen zugeschnittenes Qualitätsmanagementsystem genutzt, um mögliche Fehler zu erkennen und frühzeitig zu beheben. In Bezug auf die Einführung einer gegebenen Norm stellt sich somit die Frage, inwieweit diese zur Verbesserung relevanter Abläufe, der notwendigen Kommunikation mit Lieferanten und Behörden, der Geschäftsführung und auch der Mitarbeiter führen kann. Welche Vorteile werden trotz eines offensichtlichen Mehraufwandes in Form von erhöhter Bürokratie durch die DIN EN ISO 9001 generiert? Welche Rolle spielen die Beteiligten bei der Einführung der aktuellen Nachweisnorm? Bedeutet ein präventives Qualitätsmanagement automatisch eine Steigerung der Wettbewerbsfähigkeit? Welche Motivation steht hinter der Einführung eines Qualitätsmanagementsystems? Diese Fragen gilt es in der vorliegenden Ausarbeitung zu beantworten.
About the Author: BERUFLICHER WERDEGANG ______________________________________________________________________ 09/2015 - 10/2018Verwaltungs- und Wirtschafts-Akademie Potsdam Studium Betriebswirtschaftslehre (BWL, VWL, Recht) 03/2011 - 12/2014Märkischer Golfclub Potsdam Küchenchef 08/2008 - 12/2010Loretta am Wannsee Stellvertretender Küchenchef 11/2007 - 04/2008Arabella Sheraton Davos Commis Entremetier (Wintersaison Schweiz) 02/2007 - 10/2007Café Heider Potsdam Koch 08/2005 - 12/2006Schlosshotel Cecilienhof Jungkoch Gardemanger AUSBILDUNG 01/2014 - 03/2014Ausbilderschein (AEVO) Industrie- und Handelskammer Potsdam 08/2002 - 07/2005Ausbildung Koch Dorint Hotel Sanssouci Berlin/Potsdam 08/1994 - 06/2001Abitur Espengrund-Gymnasium Potsdam/Babelsberg


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Product Details
  • ISBN-13: 9783668831025
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 44
  • Spine Width: 3 mm
  • Width: 148 mm
  • ISBN-10: 3668831025
  • Publisher Date: 20 Nov 2018
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 68 gr


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Erfolgskritische Analyse der Implementierung des Qualitätsmanagementsystems DIN EN ISO 9001 in einem gastronomischen Unternehmen
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