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Erfassung von Arbeitszeit in der internen Zeiterfassung

Erfassung von Arbeitszeit in der internen Zeiterfassung

          
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About the Book

Unterweisung / Unterweisungsentwurf aus dem Jahr 2008 im Fachbereich AdA Kaufmännische Berufe / Verwaltung, Veranstaltung: Ausbildereignungsprüfung (AEVO), - Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Auszubildende nehmen mit zunehmenden Kenntnisstand fachlicher Art und über die betrieblichen Arbeitsabläufe während ihrer praktischen Ausbildungen Tätigkeiten wahr, die im direkten Bezug zu Aufträgen von Kunden stehen. Auch treten sie mit zunehmender Fachkenntnis über den von ihnen zu erlernenden Beruf in direkten Kontakt und Kommunikation mit den Kunden des Unternehmens - sei es Aktiv bei der Bearbeitung von Aufträgen oder durch Annahme von Anrufen oder E-Mails in den entsprechenden Fachabteilungen. Im Gegensatz zum Vertrieb im Unternehmen ist es in Fachabteilungen, die sich mit der nachgelagerten Kundenphase, also z. B. der Unterstützung der Kunden, dem Support, von IT-Systemen befassen oft nicht direkt ersichtlich, dass das Unternehmen Umsatz durch den Verkauf seiner Produkte und Dienstleistungen generiert. Dabei spielt die Generierung von Dienstleistungsumsätzen bei bestehenden Kunden nach dem Verkauf des IT-Systems eine immer größere Rolle (After-Sales). Sei es aus Sicht des Kunden, der die immer komplexeren IT-Systeme nicht selber warten und pflegen kann oder will (Outsourcing), oder aus Sicht des eigenen Unternehmens, dessen Dienstleistungspotential mit jedem neuen Kunden steigt. Bei der technischen Unterstützung (Support) darf aber nicht ausschließlich die Lösbarkeit von Problemen und Kundenwünschen im Fokus stehen, sondern auch die Abschöpfung dieses Dienstleistungspotential, dessen Basis für die Umsatzgenerierung durch spätere Rechnungslegung die Erfassung des Aufwandes der Mitarbeiter ist. Aus diesem Grund sollten Auszubildende, die Tätigkeiten wahrnehmen, die einem Kunden in Rechnung gestellt werden können über die Erfassung ihrer Arbeitszeit unterrichtet sein, so dass sie im praktischen Ausbildungsalltag im Betrieb hierfür sensibilisier


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Product Details
  • ISBN-13: 9783656722670
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 254 mm
  • No of Pages: 20
  • Spine Width: 1 mm
  • Width: 178 mm
  • ISBN-10: 3656722676
  • Publisher Date: 26 Aug 2014
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 41 gr


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