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Entwicklung eines Werkzeugs zur Modellierung von Geschäftsprozessen und mikropolitische Analyse von Prozessen und Problemen des Qualitätsmanagements

Entwicklung eines Werkzeugs zur Modellierung von Geschäftsprozessen und mikropolitische Analyse von Prozessen und Problemen des Qualitätsmanagements

          
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About the Book

Inhaltsangabe: Einleitung: Betrachtet man Veröffentlichungen in der Produktionstechnik und im Qualitätsmanagement, so kann festgestellt werden, dass Begriffe wie „Prozess", „Geschäftsprozess" oder „Prozessorientierung" eine immer größere Beachtung finden. Die Qualität der Prozesse eines Unternehmens wird dabei als ein zentraler Wettbewerbsfaktor angesehen. Damit verbundene Strategien und Maßnahmen sind aber nur so gut wie die Mitarbeiter, welche diese umsetzen. Veränderungen, die die Interessen der beteiligten Personen übersehen oder übergehen, werden in vielen Fällen deren Ignoranz und Widerstand hervorrufen. Gang der Untersuchung: Es ist zunächst Intention dieser Diplomarbeit, einen Ansatz vorzustellen und zu implementieren, mit dem Geschäftsprozesse methodisch dargestellt werden und damit zur Qualitätsverbesserung in einem Unternehmen beitragen können. Qualitätsmanagement wird im Rahmen dieser Arbeit unter der ganzheitlicheren Perspektive des Total Quality Management (TQM)-Ansatzes betrachtet, der den Mitarbeiter eines Unternehmens in den Mittelpunkt stellt und eine einseitige Fixierung auf prozessorientiertes Denken als unzureichend erachtet. Daraus ergibt sich einerseits die Frage, wodurch eine derartige Akteursperspektive eingenommen werden kann und andererseits, welche zusätzlichen Erkenntnisse daraus gewonnen werden können. In den Kapiteln 2.1-2.4 werden zunächst die Grundlagen des Semantischen Objektmodells (SOM) beschrieben. Durch diesen Ansatz werden methodische Grundlagen zur Darstellung und Implementierung von Geschäftsprozessen erläutert. Aufbauend darauf werden in Kapitel 2.5 die Anforderungen, welche sich aus den Sichten des SOM-Geschäftsprozessmetamodells ergeben, abgeleitet. Danach wird in Kapitel 3 das Programm Microsoft Visio vorgestellt, mit Hilfe dessen das Werkzeug zur Modellierung der Geschäftsprozessebene des SOM-Ansatzes und damit zur Realisierung der definierten Anforderungen entwickelt werden soll. Nach Vorstellung und Bewertung der Erg


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Product Details
  • ISBN-13: 9783838676364
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Width: 148 mm
  • ISBN-10: 383867636X
  • Publisher Date: 26 Jan 2004
  • Height: 210 mm
  • No of Pages: 116
  • Series Title: German
  • Weight: 163 gr


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Entwicklung eines Werkzeugs zur Modellierung von Geschäftsprozessen und mikropolitische Analyse von Prozessen und Problemen des Qualitätsmanagements
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Entwicklung eines Werkzeugs zur Modellierung von Geschäftsprozessen und mikropolitische Analyse von Prozessen und Problemen des Qualitätsmanagements
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