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Emotional Power Im Service: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern

Emotional Power Im Service: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern

          
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About the Book

Dieses Buch verrät, wie Sie Ihre Kunden begeistern und Geschäftskontakte zu unvergesslichen Erlebnissen machen. Susanne Beckmann und Ralph Lange präsentieren in ihrem Buch die geballte Erfahrung aus über 20 Jahren Praxis für eine Transformation in Ihrem Unternehmen. Wie kann New Work Ihren Service verändern und wie leiten Sie einen Kulturwandel hin zu wirklich exzellenter Kundenorientierung ein? Emotional Power verbindet innovative Ansätze mit bewährten Techniken, die Ihre Kunden und Mitarbeiter gleichermaßen stärken.

Das Besondere an Emotional Power? Es ist kein typischer Ratgeber. Die Autoren setzen auf Authentizität und scheuen sich dabei nicht, Humor als Werkzeug einzusetzen. Denn, wie sie betonen (nach Guy de Maupassant): "Es sind die Begegnungen mit Menschen, die das Leben lebenswert machen." Und genau das ist der Kern von Emotional Power - Menschen begegnen und dabei begeistern. Erleben Sie, wie Kundenbeziehungen aufblühen und werden Sie Teil dieser Bewegung - für begeisterte Kunden, motivierte Mitarbeiter und nachhaltige Umsätze.


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Product Details
  • ISBN-13: 9783658430078
  • Publisher: Springer Fachmedien Wiesbaden
  • Publisher Imprint: Springer Gabler
  • Height: 244 mm
  • No of Pages: 269
  • Spine Width: 15 mm
  • Weight: 462 gr
  • ISBN-10: 3658430079
  • Publisher Date: 22 Apr 2024
  • Binding: Paperback
  • Language: German
  • Returnable: Y
  • Sub Title: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern
  • Width: 170 mm


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Emotional Power Im Service: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern
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