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Factor Fred: Ponerle Pasión a Lo Que Haces Puede Convertir Lo Ordinario En Ex Traordinario / The Fred Factor

Factor Fred: Ponerle Pasión a Lo Que Haces Puede Convertir Lo Ordinario En Ex Traordinario / The Fred Factor

          
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About the Book

BESTSELLER DEL NEW YORK TIMES - La verdadera historia de un cartero común, cuya visión del trabajo y de la vida tiene el poder de transformar lo ordinario en extraordinario. Ahora en una edición actualizada por su vigésimo aniversario.

Te presento a Fred.

En este clásico y poderoso libro, Mark Sanborn, miembro del Salón de la Fama de los Conferencistas, cuenta la verdadera historia de Fred, un cartero común del Servicio Postal de Estados Unidos, que se presentó con él un día, poco después de que Sanborn se mudara a su nuevo hogar en Denver. Fred, sin embargo, no era un cartero cualquiera.

Como Sanborn descubrió más adelante, Fred era la clase de empleado que ejemplifica todo lo que "está bien" con el servicio al cliente. ¿La gente quería que dejara los paquetes en la entrada de su casa o prefería un aviso para recogerlos en la oficina de correos? Fred se aseguraba de saber la respuesta. Cuando otro servicio de paquetería dejaba algo en la dirección equivocada, Fred lo llevaba con cuidado al destinatario correcto. Otros podrían considerar que entregar el correo era una labor de rutina, pero Fred aprovechaba cada momento para encontrar significado en lo mundano, compitiendo a diario consigo mismo con la idea de encontrar oportunidades para hacer sonreír a sus clientes.

Todos hemos conocido personas como Fred. En este libro profundamente inspirador, Sanborn ilumina los cuatro principios básicos que cualquiera puede emplear para llevar energía fresca y creatividad a su trabajo y a su vida: cómo hacer una diferencia tangible día con día, construir relaciones más sólidas, crear un valor real para otros sin gastar un centavo y reinventarte a ti mismo constantemente.

En esta edición actualizada, Sanborn nos habla de los cambios sísmicos que han transformado el mundo laboral en años recientes --con los empleados cada vez más hambrientos de propósito en su trabajo-- y señala las aplicaciones novedosas del libro. Al seguir sus principios, también podrás encontrar más emoción, satisfacción y éxito en tu carrera... y en tu vida.

ENGLISH DESCRIPTION

NEW YORK TIMES BESTSELLER - The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary--now in an updated twentieth-anniversary edition

Meet Fred.

In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman.

As Sanborn came to discover, Fred was the kind of worker who exemplifies everything "right" with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile.

We've all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself.

In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years--with employees increasingly hungry for purpose in their jobs--and outlines the book's fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career--and in your life.


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Product Details
  • ISBN-13: 9798890981929
  • Publisher: Prh Grupo Editorial
  • Publisher Imprint: Vintage Espanol
  • Height: 203 mm
  • No of Pages: 128
  • Spine Width: 8 mm
  • Width: 132 mm
  • ISBN-10: 889098192X
  • Publisher Date: 12 Nov 2024
  • Binding: Paperback
  • Language: Spanish
  • Returnable: Y
  • Weight: 368 gr


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