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Einführung in Das Management Von Geschäftsprozessen: Six Sigma, Kaizen Und TQM

Einführung in Das Management Von Geschäftsprozessen: Six Sigma, Kaizen Und TQM

          
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About the Book

Trotz Bestrebungen zur Kostenreduzierung investieren die meisten deutschen Unternehmen in die Optimierung ihrer Arbeitsabläufe und Organisation. Denn wer Prozesse optimal definiert, gestaltet und umsetzt, kann nicht nur Kunden besser zufrieden stellen, sondern hat damit auch die Möglichkeit, auf den Kosten- und Wettbewerbsdruck mit "schlanken" und wertschöpfenden Prozessen zu reagieren. Ein Unternehmen ohne Prozesse gibt es nicht. Nur wenn die Handlungen der einzelnen Mitarbeiter entlang einer Ablauf- oder Prozesskette koordiniert werden, kann das Unternehmen erfolgreich agieren. Es liegt auf der Hand, dass diese Koordination eine hoch komplexe Aufgabenstellung darstellt, die Unternehmen effizient lösen müssen. Eine Möglichkeit besteht darin, im Unternehmen ein kontinuierliches Prozessmanagement zu etablieren. Damit gängige Konzepte wie Six Sigma, Kaizen und Total Quality Management (TQM) effizient angewandt werden zu können, wird ein grundlegendes Verständnis des Projektmanagements benötigt. In der vorliegenden zweiten Auflage wurde der Methodenteil um die Wertstromanalyse ergänzt, die sich seit dem Erscheinen der ersten Auflage zu einem Standardwerkzeug bei der Analyse und Verbesserung von Prozessen etabliert hat. Deshalb gibt der erste Teil des Buches eine fundierten Einführung in die Theorieund Praxis des Prozessmanagements: Er definiert die wesentlichen Begriffe, erläutert die Prinzipien der Prozessanalyse und ordnet Ziele und Nutzen von effizientem Prozessmanagement.

Der zweite Teil widmet sich dann den konkreten Methoden. Dabei werden auch Handlungsempfehlungen für die Einführung dieser Konzepte in die betriebliche Praxis gegeben. Der Teil wurde durch die sogenannte Verbesserungs-Kata ergänzt, die als neue ganzheitliche Verbesserungsmethode zur Zeit diskutiert wird. Neu in dieser Auflage ist das Kapitel "IT-Unterstützung von Prozessen", das wertvolle Anregungen zur Automatisierung von Prozessen gibt. Eine sichere Anwendung der Methoden des Prozessmanagements wird immer mehr zu einer Schlüsselqualifikation für Studierende und Absolventen der Ingenieur- und Wirtschaftsingenieurwissenschaften. Auch Berufspraktiker müssen sich vom "Denken in Funktionen" lösen hin zum "Denken in Prozessen". Auch hierfür leistet das vorliegende Buch mit zahlreichen Beispielen einen wertvollen Beitrag.


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Product Details
  • ISBN-13: 9783662444498
  • Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
  • Binding: Hardback
  • Height: 244 mm
  • No of Pages: 329
  • Series Title: German
  • Sub Title: Six Sigma, Kaizen Und TQM
  • Width: 170 mm
  • ISBN-10: 3662444496
  • Publisher Date: 23 Mar 2015
  • Edition: 2
  • Language: German
  • Returnable: Y
  • Spine Width: 21 mm
  • Weight: 740 gr


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