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Effiziente Kundenbindung mittelständischer Unternehmen durch die Implementierung eines CRM-Systems

Effiziente Kundenbindung mittelständischer Unternehmen durch die Implementierung eines CRM-Systems

          
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About the Book

Inhaltsangabe: Problemstellung: „Der Wettbewerb im heutigen Markt ist rauer denn je, und er wird noch rauer werden." Wir leben heute in der Zeit des sog. Hyperwettbewerbs, der dadurch gekennzeichnet ist, das der Wettbewerb noch vielschichtiger, aggressiver, schneller und komplexer wird. Entwicklungen ändern sich so rasant, das in 1000 Tagen nichts mehr so sein wird, wie es heute ist. Angebote und Leistungen werden sich immer ähnlicher. Zunehmende globale Konkurrenz und steigender Marktdruck haben die meisten Branchen von Verkäufer- zu Käufermärkten mit stark ausgeprägter abnehmerseitiger Verhandlungsmacht gewandelt. Kunden sind heutzutage besser informiert, selbstbewusster, kritischer und weniger loyal geworden als noch vor Jahren. Sie wollen individuell bedient werden und dabei mehr Einfluss auf die Gestaltung von Produkten, Service und Beziehungen nehmen. Hinzu kommt die Überflutung der Verbraucher mit Information. Durch die Verbreitung des Internets in den privaten Haushalten, sind die Produkte der Mitbewerber nur noch einen Mausklick voneinander entfernt. Dies erschwert es dem Verbraucher, sich auf einen Anbieter festzulegen. Besonders betroffen von dieser Situation sind kleine und mittelständische Unternehmen, in denen nun intensiv nach Ansätzen zur Stabilisierung gesucht wird. Durch den verstärkten Wettbewerb auf den bereits gesättigten Märkten wird deutlich, dass eine dringende Notwendigkeit besteht, ein neues Marketingverständnis zu schaffen, das den Kunden in den Mittelpunkt aller Betrachtungen stellt. Für Anbieter besteht kaum noch die Möglichkeit sich über ihre Produkte und Preise zu differenzieren, sondern nur noch durch intensive Beziehungen zum Kunden. Erfolgreich können daher nur Unternehmen sein, denen eine Integration ihrer Kunden in die Geschäftsprozesse sowie ein Lernen aus der Kundenbeziehung gelingt, um dadurch ihre Produkte auf jeden einzelnen Abnehmer individuell ausrichten zu können. Dieser soll damit voll und ganz zufrieden gestellt werde


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Product Details
  • ISBN-13: 9783838681122
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 8 mm
  • Width: 148 mm
  • ISBN-10: 3838681126
  • Publisher Date: 08 Jul 2004
  • Height: 210 mm
  • No of Pages: 128
  • Series Title: German
  • Weight: 177 gr


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