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Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

Difficult Conversations: Craft a Clear Message, Manage Emotions and Focus on a Solution

          
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About the Book

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.


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Product Details
  • ISBN-13: 9781531836627
  • Publisher: Audible Studios on Brilliance
  • Publisher Imprint: Audible Studios on Brilliance
  • Height: 137 mm
  • Returnable: Y
  • Spine Width: 18 mm
  • Width: 165 mm
  • ISBN-10: 1531836623
  • Publisher Date: 08 Nov 2016
  • Binding: CD-Audio
  • Language: English
  • Series Title: HBR 20-Minute Manager
  • Weight: 182 gr


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