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Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

          
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About the Book

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay Jason will show you how to do the same.


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Product Details
  • ISBN-13: 9780996222754
  • Publisher: Cappleton, LLC
  • Publisher Imprint: Cappleton, LLC
  • Height: 229 mm
  • No of Pages: 148
  • Series Title: English
  • Sub Title: The Modern Customer Experience Will Separate You From The Competition
  • Width: 152 mm
  • ISBN-10: 0996222758
  • Publisher Date: 15 Jun 2015
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Spine Width: 10 mm
  • Weight: 276 gr


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