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Customer Meaningful Quality Management: Sens de la Gestion de la Qualité Client

Customer Meaningful Quality Management: Sens de la Gestion de la Qualité Client

          
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About the Book

Nous sommes face aujourd'hui à un nouvel enjeu, le Monde de l'Entreprise doit répondre aux attentes de ses salariés qui veulent trouver un sens à leur actions et au vivre ensemble.Nous devons leur apporter un juste équilibre entre vie privé et vie professionnelle, être en accord avec leurs préoccupations, management bienveillant, égalité des chances, respect de l'individu, reconnaissance des minorités, etc...Le Customer Meaningful Quality Management (CMQM) ou Sens de la Gestion de la Relation Client (SGRC) est un changement de paradigme qui repositionne le salarié au centre du projet managérial et lui permet de trouver du sens et de répondre à ses attentes.C'est par l'épanouissement des salariés, qui sont le coeur de nos structures commerciales que nous répondrons au plus juste aux attentes de notre clientèle et que nous atteindrons l'excellence de la gestion de la relation client.En associant le Fair-Management au Customer Relationship Management, nous recréons le chaînon manquant; en englobant dans son ensemble tous les paramètres de l'entreprise, attendu que nous ne pouvons plus nous contenter d'édicter des normes, de mettre en place des protocoles déconnectés de la base et en inadéquation avec la réalité d'aujourd'hui. Votre travail va occuper une grande partie de votre vie, et la seule façon d'en être vraiment satisfait est d'y faire du bon travail. Et le seul moyen de faire du bon travail, c'est d'aimer ce que vous faites. Steve Jobs Là où il se trouve une volonté, il existe un chemin. Winston Churchill


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Product Details
  • ISBN-13: 9782957904518
  • Publisher: Afnil
  • Publisher Imprint: Afnil
  • Height: 229 mm
  • No of Pages: 122
  • Spine Width: 7 mm
  • Weight: 177 gr
  • ISBN-10: 2957904519
  • Publisher Date: 21 Jul 2021
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Sub Title: Sens de la Gestion de la Qualité Client
  • Width: 152 mm


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