How does the Customer knowledge manager ensure against scope creep? What are the success criteria that will indicate that Customer knowledge objectives have been met and the benefits delivered? Are there Customer knowledge Models? How do we make it meaningful in connecting Customer knowledge with what users do day-to-day? What role does communication play in the success or failure of a Customer knowledge project?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer knowledge investments work better.

This Customer knowledge All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Customer knowledge Self-Assessment. Featuring 704 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer knowledge improvements can be made.

In using the questions you will be better able to:

- diagnose Customer knowledge projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Customer knowledge and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Customer knowledge Scorecard, you will develop a clear picture of which Customer knowledge areas need attention.

Your purchase includes access details to the Customer knowledge self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.