Are there any staffing constraints? What are the policy requirements of each program? How important are performance objectives for the next year? What is the expected volume of calls? What types of training should contact centers direct more budget/ resources to?
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Your purchase includes access details to the Customer Engagement Center Workforce Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific Customer Engagement Center Workforce Management Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
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