Meeting Planners are faced with dangerous incidents that affect the success of their meetings and events. The Crisis Management Handbook provides a powerful look at the strategic, operations, and tactical activities to manage your duty-of-care responsibilities and prepare for the chaos that may occur in times of crisis. The four-step risk mitigation model and step-by-step solutions are guaranteed to supplement your Crisis Management Plans. The Handbook offers guidance for active shooter attacks, bomb threats, natural disasters, and many other crises. The checklists and resources provided will inevitably get you started on preparing your own Crisis Management Plan. Debi Scholar and Susan Losurdo are experts in the hospitality industry and their Handbook will benefit anyone who plans meetings and events.
About the Author: Debi Scholar, President of Scholar Consulting Group (SCG), is a consultant, strategist, speaker, educator, and author. She authored Strategic Meetings Management (SMM): The Quick Reference Guide and co-authored The SMM Handbook. Before starting her own consultancy, Debi managed the PricewaterhouseCooper's (PwC) SMM Program, and held various Director-level positions at PwC as a T&E / Meetings Advisory Lead Consultant, Meetings and Group Travel Director, and Training and Development Director. Debi also led her own Training and Development firm. Debi was co-chair of the GBTA Groups & Meetings Committee, a GBTA Foundation Board member, an MCAF member, named one of the top 20 Changemakers in the Industry, and was named one of the "Mover and Shakers" in the Strategic Meetings Management Industry. Debi has the following designations: Global Business Travel Association (GBTA) Wharton / Global Leadership Professional (GLP), Global Travel Professional (GTP), Corporate Travel Expert (CTE), Certificate in Meetings Management (CMM), Certified Meeting Professional (CMP), Six Sigma Green Belt (SSGB), Certified Technical Trainer (CTT), and Certified BANK(TM) Sales Trainer (CBST). Susan N Losurdo, CMP, LES is a Global Meeting & Event Management Professional with over 15 years of extensive experience as both a Corporate Meeting Manager, Planner and a Hotel Supplier. As the Vice President at The Scholar Consulting Group (SCG), she oversees the Meeting & Event Operations arm of the Group by managing seamless events for clients. Susan understands and promotes the SMM philosophy. She uses this knowledge to analyze and compile client meeting data in order to provide organizations a better understanding of how SMMP can benefit them. In addition to the "Crisis Management Handbook," Susan has co-authored the "Meeting & Event Planning Playbook." She speaks and instructs at the university level on topics related to hospitality and event management. Prior to SCG, Susan worked as a Global Meeting & Event Manager at PricewaterhouseCoopers, a Meeting & Event Operations Manager at Cisco (through Experient), and at Hyatt Hotels in Sales, Catering, and Convention Services. She has her BA degree in Marketing from the University of Wisconsin - Madison. Susan holds the following professional designations: Certified Meeting Professional (CMP) and Learning Environmental Specialist (LES)