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Control de Calidad. Metodologia Y Aplicaciones. Ejercicios Resueltos Con Excel: Metodologia y aplicaciones: Ejercicios resueltos con Excel

Control de Calidad. Metodologia Y Aplicaciones. Ejercicios Resueltos Con Excel: Metodologia y aplicaciones: Ejercicios resueltos con Excel

          
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About the Book

La calidad total se asienta sobre tres pilares básicos: cultura de la calidad, sistemas y recursos humanos y utilización de los métodos cuantitativos entre los que destaca la Estadística. Para introducir la calidad total en las organizaciones no se permiten fallos en estos tres pilares. En cuanto a la cultura de la empresa respecto a la calidad, es fundamental que los propietarios o la alta dirección se involucren en la introducción de la misma en todas las facetas de la organización. Esta cultura implica el reconocimiento del hecho de que la calidad viene definida por las necesidades y expectativas del cliente y no por consideraciones internas de los departamentos de la empresa. También hay que tener presente que la calidad se mejora mejorando todos los procesos de la organización. Por otro lado, sistemas y recursos humanos deben estar implicados en la consecución de la calidad. Todas las metodologías actuales sobre calidad, incluida la metodología seis sigma, inciden en la consideración de la calidad como un todo que involucra a la organización completa, incluidos los recursos humanos y los sistemas. Debemos alejarnos de la idea del clásico departamento de calidad con recursos humanos dedicados sólo a esa tarea. La calidad es un todo global que afecta continuamente a la organización completa con sus recursos humanos y materiales. En cuanto al uso de los métodos cuantitativos como herramientas para la calidad total, está claro que la utilización masiva del método científico es un pilar fundamental en la calidad. En este libro se incide especialmente en las técnicas cuantitativas para la calidad total. Se comienza con la identificación de los factores que afectan a la calidad y las herramientas adecuadas para ello. A continuación se trata en profundidad el control de procesos y su implementación práctica a través de los gráficos de control. La siguiente tarea es abordar las técnicas de diseño de experimentos y su incidencia fundamental en el establecimiento de un sistema de calidad total. Finalmente se incide en otro de los pilares básicos en la calidad total como es el muestreo de aceptación. Todos estos temas se ilustran con las herramientas cuantitativas adecuadas y su implementación práctica a través de la hoja de cálculo Microsoft Excel.


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Product Details
  • ISBN-13: 9781491015728
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Depth: 15
  • Language: Spanish
  • Returnable: N
  • Spine Width: 14 mm
  • Weight: 521 gr
  • ISBN-10: 1491015721
  • Publisher Date: 16 Jul 2013
  • Binding: Paperback
  • Height: 254 mm
  • No of Pages: 260
  • Series Title: Spanish
  • Sub Title: Metodologia y aplicaciones: Ejercicios resueltos con Excel
  • Width: 203 mm


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