Studies conducted by Gallup, Watson Wyatt, Towers Watson and others reveal that companies around the world lose millions of dollars each year simply as the result of poor communication--$64.2 million on average. The poor communication occurs when employees misunderstand company policies, business processes, job function or a combination of all three. Communication, good or bad, occurs daily with every interaction from the conference room to the front line. Even though most people assume that because they know the English language, they can communicate, they are often blind to their own weaknesses to clearly convey their messages. The ability to communicate effectively is one of those evergreen job skills that is a must for success in the business world and life in general. Communicate! Increase employee engagement through effective communication, is a field guide for all employees who want to improve this most basic and essential job skill. Each concise chapter gives practical, real-world suggestions for how to be more effective in the multitude of situations where communication occurs. Communicate! shows how all employees can improve face-to-face, writing, presentations, listening and other important communication skills. Every employee in any business can benefit from a reading and application of the lessons learned in Communicate!
About the Author: John Manning has extensive experience in employee communications from his 23-year career with UPS, a Fortune 50 company. With communication experience at the local, region and corporate level, he has developed and managed targeted communication strategies for high-employee impact on a wide range of issues including workplace safety, employee benefits, operational efficiencies, crisis communications and other pertinent company priorities. His creative approach to results-focused communication involves the most effective use of a variety of deliverables such as print, electronic, video, face-to-face, and social media. While working as the communication manager for the Southwest Region of UPS, a 12-state area, he worked with a team to develop communication assessment processes that were used to evaluate, measure and improve the employee communication results of the UPS, US operations. Writer, speaker, consultant and trainer, John is equipped to bring value to a wide range of company communications and soft skill needs. In addition to his freelance writing and training business, John is an associate with BestWork USA, a workforce consultant group that helps organizations create dynamic work environments defined by high performance and high fulfillment.