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Cisco Call Manager Fundamentals

Cisco Call Manager Fundamentals

          
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About the Book

Exposes the inner workings of CallManager to help maximize the Cisco IP Telephony solution

  • Updates the only documentation available for the server side of Cisco CallManager
  • Fosters full understanding of how CallManager processes information, helping solve complex configuration problems
  • Written by CallManager authorities: the engineers and technical writer who developed the software and its documentation
  • Includes new content on security and use cases

"Cisco CallManager Fundamentals," Second Edition, provides readers with referential information on Cisco CallManager, the software component of the Cisco IP Telephony solution. It is the only available book and documentation on the server-side of Cisco CallManager and is completely updated to cover the latest software release, containing vast architectural information that enables readers to understand how Cisco CallManager processes calls. With this book, readers can architect their networks and diagnose/troubleshoot CallManager issues by gaining a deeper understanding the system. The book is organized by the major pieces of CallManager - Chapter 1 discusses architecture; Chapter 2 details call routing; Chapter 3 addresses station devices; Chapter 4 describes voice gateways; Chapter 5 explains how CallManager processes media; Chapter 6 explains manageability and monitoring tools; Chapter 7 describes call detail records. The Appendices describe CallManager features, solutions that integrate with CallManager, and the signaling protocol CallManager employs. New chapters discuss system tuning, security, and provide use cases for features. The use cases help readers understand how they can utilize or combinefeatures to achieve business goals.

John Alexander is the director of Cisco CallManager software development at Cisco Systems and has been involved with call processing software as an engineer and manager. Chris Pearce is a technical leader in the CallManager software engineering group at Cisco and has 11 years experience in telecom/software engineering.

Anne Smith has worked with CallManager since 1998. She is skilled at distilling and transferring technical information into comprehensive documentation. Delon Whetten is senior manager of the CallManager core call processing software group at Cisco. He has been involved with call management systems for 26 years.

Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

  • Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
  • Review content from the first edition that has been fully revised and updated to CallManager release 4.1
  • Learn how to deploy and manage a CallManager solution
  • Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
  • Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
  • Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more
"Cisco CallManager Fundamentals," Second Edition, provides examples and reference information about Cisco(R) CallManager, the call-processing component of the Cisco IP Communications solution. "Cisco CallManager Fundamentals" uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems(R) can understand the role each component plays and how they interrelate. This book is the perfect resource to supplement your understanding of CallManager. You'll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager. This second edition of "Cisco CallManager Fundamentals" covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source. This book is part of the Cisco Press(R) Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.


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Product Details
  • ISBN-13: 9781587051920
  • Publisher: Pearson Education (US)
  • Binding: Hardback
  • Edition: 2 Rev ed
  • Language: English
  • Series Title: English
  • Weight: 1746 gr
  • ISBN-10: 1587051923
  • Publisher Date: 01 Sep 2005
  • Depth: 57
  • Height: 232 mm
  • No of Pages: 984
  • Spine Width: 58 mm
  • Width: 194 mm


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