1.1 Encourage older people to utilise support services where appropriate 1.2 Clearly explain the scope of the service to be provided to the older person and/or their advocate 1.3 Identify the needs of the older person from the service delivery plan and from consultation with a supervisor 1.4 Ensure visits and service delivery accommodate the older person's established routines and customs where possible 1.5 Perform work in a manner that acknowledges that the services are being provided in the client's own home 1.6 Provide services in a manner that enables the older person to direct the processes where appropriate 1.7 Provide support/assistance in accordance with organisation policy, protocols and procedures 1.8 Demonstrate appropriate use of equipment to support/assist the older person with activities of living within work role and responsibility 2.1 Monitor the older person's activities and environment to identify increased need for support/assistance with activities of living 2.2 Report to a supervisor the older person's inability to undertake activities of living independently 2.3 Support/assist the older person to modify or adapt the environment or activity to facilitate independence 2.4 Seek aids and/or equipment to support/assist the older person undertake activities of living independently 3.1 Encourage and support/assist the older person to maintain their environment 3.2 Provide support to promote security of the older person's environment 3.3 Adapt or modify the environment, in consultation with the older person, to maximise safety and comfort 3.4 Recognise hazards and address in accordance with organisation policy and protocols 4.1 Recognise signs that older person is experiencing grief and report to appropriate person 4.2 Use appropriate communication strategies when older person is expressing their fears and other emotions associated with loss and grief 4.3 Provide older person and/or their support network with information regarding relevant support services as required Workers in this field must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit These include knowledge of: -Relevant policies, protocols and practices of the organisation in relation to Unit Descriptor and work role -The importance of community engagement and the ability to undertake instrumental activities of living for older people -Principles and practices of confidentiality and privacy -Principles and practices associated with providing services in a client's own living environment -Strategies for supporting/assisting an older person to undertake instrumental activities of living independently -Services and aids available to support independence with instrumental activities of living -Referral mechanisms -Safety and security risks associated with ageing -Hazards in an older person's environment -Strategies for minimising hazards in older person's environments -Stages of loss and grief and impact of ageing on person's experiences of loss and grief Essential skills: -Apply demonstrated understanding of own work role and responsibilities -Follow organisation policies and protocols -Liaise and report appropriately to supervisor -Adhere to own work role and responsibilities -Monitor older people's ability to undertake instrumental activities of living and providing support/assistance in accordance with service delivery plans -Accommodate older people's established routines and customs -Apply reading and writing skills required to fulfil work role -Apply oral communication skills -Apply numeracy skills required -Apply basic problem solving skills to resolve problems -Work effectively with clients, social networks, colleagues and supervisors