Do you want to improve your patient experience scores? Would you like to teach your health care providers how to improve the patient experience through a provider coaching program? Are you unsure of where to begin? If you answered yes to any of these questions, this book is for you. CGCAHPS & HCAHPS Breakthrough: Coaching Health Care Providers for Success with the Patient Experience explains the necessary steps for your organization to begin a provider coaching program.
In this concise, must-read guide, Dr. Dorrah provides specific instructions on what it takes to design and implement a successful provider coaching program.
With her easy-to-read approach, Dr. Dorrah explains how to select and train an improvement coach, how to know when the time is right to refer your providers for coaching, and the foundational components of a successful coaching program.
What are you waiting for? CGCAHPS & HCAHPS Breakthrough: Coaching Health Care Providers for Success with the Patient Experience provides the tips and tools you need to start a successful provider coaching program. Get started today, and you will be one step closer to achieving your CGCAHPS and HCAHPS breakthrough.
About the Author: Trina E. Dorrah, MD, MPH, is a board-certified internal medicine physician who currently practices at Baylor Scott & White Health in Round Rock, Texas. After earning her medical degree from Vanderbilt University, she completed her residency in internal medicine and her master's degree in public health from the University of Alabama, Birmingham. Following residency, she completed a fellowship in quality improvement through the VA National Quality Scholars program.
Dr. Dorrah's passion for quality improvement and the patient experience led her to become the regional medical director of quality for the Baylor Scott & White Health hospital in Round Rock, Texas. In addition to her current book, CGCAHPS & HCAHPS Breakthrough: Coaching Health Care Providers for Success with the Patient Experience, Dr. Dorrah is also the author of Physician's Guide to Surviving CGCAHPS & HCAHPS.
