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Cases in Operations Management: Building Customer Value Through World-Class Operations

Cases in Operations Management: Building Customer Value Through World-Class Operations

          
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About the Book

Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students` understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.Features:- strong decision orientation of real-world cases- clear development of the linkages between business processes and customer value- diversity of international case settings- mixture of cases, simulations and in-class exercisesTable of ContentsIntroduction to the Ivey Casebook Series PAUL W BEAMISHPrefaceDEVELOPING WORD-CLASS OPERATIONS: Industrie Pininfarina: The New Customer DecisionFell-Fab Products (A)Unicon Concrete Products (H.K.) Ltd.PROCESS DESIGN: Earth Buddy?Greaves BreweryQuinte MRIING Direct CanadaCelestica Inc. - Memory Business UnitThera-Aid Medical DevicesIntroduction to Process SimulationRed Cross Mobile Blood Clinics - Improving Donor ServiceIntroduction to Inventory Control and Independent DemandMcLeod Motors Ltd.Iron Ore Company of OntarioVBF Tubing (Abridged)PLANNING AND CONTROL: Greaves Brewery: Bottle ReplenishmentYield Management at American AirlinesMacPherson Refrigeration LimitedLamson Corporation (R)Martin Trailers LimitedIllustrious CorporationPROJECT MANAGEMENT: Note on Project Management FundamentalsGadget Toy CompanyH.M.S. PinaforeCPSim: The Critical Path Simulator (Windows Version)Waterloo Regional Police Services: The CIMS ProjectQUALITY: LongXi Machinery Works - Quality Improvement (A)Blue Mountain Resorts: The Service Quality JourneyNoram FoodsHillcrest AutoMutual Life of Canada - The Group Client Service Guarantee (A)SUPPLY CHAIN MANAGEMENT: International Decorative GlassSpin Master Toys (A): Finding a Manufacturer for E-ChargersDabbawallahs of Mumbai (A)Daikin IndustriesGrocery Gateway: Customer Delivery OperationsLadner Building ProductsCanadian Pharmaceutical Distribution NetworkOPERATIONS STRATEGY: Butler Metal Products: Focusing the FactoryMitel SemiconductorElectrosteel Castings LimitedBlinds To Go: Invading the Sunshine StateASIMCO International Casting Company (A)The Atlanta Symphony OrchestraNavistar: Environmental Management (A)Indian Oil Corporation Limited. - The Mathura Refinery


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Product Details
  • ISBN-13: 9788178298641
  • Publisher: Sage Publications India Pvt Ltd
  • Publisher Imprint: SAGE South Asia
  • Language: English
  • ISBN-10: 8178298643
  • Publisher Date: 12 Jan 2008
  • Binding: Paperback
  • No of Pages: 422


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