Whats the best design framework for Business transaction performance organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Business transaction performance? How do we promote understanding that opportunity for improvement is not criticism of the status quo, or the people who created the status quo? Does Business transaction performance create potential expectations in other areas that need to be recognized and considered? Does Business transaction performance systematically track and analyze outcomes for accountability and quality improvement?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, What are we really trying to accomplish here? And is there a different way to look at it?
For more than twenty years, The Art of Services Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Business transaction performance assessment.
All the tools you need to an in-depth Business transaction performance Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business transaction performance improvements can be made.
In using the questions you will be better able to:
- diagnose Business transaction performance projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Business transaction performance and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Business transaction performance Scorecard, you will develop a clear picture of which Business transaction performance areas need attention.
Included with your purchase of the book is the Business transaction performance Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book.
You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
