Part One: Introduction
1. Communication in the Workplace
Part Two: Fundamentals of Business Writing
2. Adaptation and the Selection of Words
3. Construction of Clear Sentences and Paragraphs
4. Writing for Effect
Part Three: Basic Patterns of Business Messages
5. The Writing Process and an Introduction to Business Messages
6. Directness in Good-news and Neutral Messages
7. Indirectness in Bad-news Messages
8. Indirectness in Persuasive Messages
9. Strategies in the Job-search Process
Part Four: Fundamentals of Report Writing
10. Basics of Report Writing
11. Report Structure: The Shorter Forms
12. Long, Formal Reports
13. Graphics
Part Five: Other Forms of Business Communication
14. Informal Oral Communication
15. Public Speaking and Oral Reporting
Part Six: Cross-Cultural, Correctness, Technology, Research
16. Techniques of Cross-cultural Communication
17. Correctness of Communication
18. Technology-enabled Communication
19. Business Research Methods