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Beteiligung sprachfähiger Technik an kommunikativen Prozessen: Empirische Untersuchung der (text-)kommunikativen Besonderheiten im Microsoft-Servicechat zwischen Chatbot und Mensch

Beteiligung sprachfähiger Technik an kommunikativen Prozessen: Empirische Untersuchung der (text-)kommunikativen Besonderheiten im Microsoft-Servicechat zwischen Chatbot und Mensch

          
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About the Book

Studienarbeit aus dem Jahr 2020 im Fachbereich Soziologie - Kommunikation, Note: 1,3, Universität Bielefeld, Sprache: Deutsch, Abstract: Der Alltag ist von Softwareprogrammen durchdrungen. Menschen delegieren Aufgaben an technische Artefakte, führen Handlungen über sie aus, oder lassen wie bei Messengerdiensten Kommunikation über sie vermitteln. Immer häufiger gelangen Menschen in Situationen, in denen sie mit technischen, sprachfähigen Systemen umgehen müssen. Für die Soziologie eröffnet sich hier ein spannendes Untersuchungsfeld, da sich durch die Allgegenwärtigkeit und vermeintliche Selbstverständlichkeit der Nutzung von Technik die Alltagserfahrungen von Menschen im Umgang damit verändern. Relevant ist eine Beschäftigung mit solcher an Kommunikationsprozessen beteiligter Technik, da sie traditionelle Annahmen der Soziologie untergräbt. Für soziologische Forschungen sind Fragen des Verhältnisses zwischen Menschen und Maschinen insofern relevant, als die Soziologie Technik als Phänomen bislang nicht ausschöpfend und auch nicht ausreichend aus unterschiedlichen theoretischen bzw. methodischen Hintergründen als Untersuchungsgegenstand wahrgenommen hat. Diese empirisch angelegte Arbeit erforscht kommunikative Prozesse an denen ein Chatbot und ein menschlicher Nutzer beteiligt sind. Der Bot als ein technisches, sprachfähiges System ist in dieser und ähnlicher Form inzwischen ein alltägliches Phänomen, welches Florian Muhle zufolge von der Soziologie vermehrt ins Auge gefasst werden sollte. Die Arbeit nähert sich dem kommunikativen Verhältnis zwischen Mensch und Maschine über die Analyse eines Online-Servicechats des Unternehmens Microsoft zwischen einem Chatbot und einem menschlichen Nutzer an. Untersucht wird die folgende Frage, die sich durch eine explorative Offenheit auszeichnet: Welche (text-)kommunikativen Besonderheiten lassen sich im Onlinechat zwischen Chatbot und Mensch empirisch feststellen?


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Product Details
  • ISBN-13: 9783346214799
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 28
  • Spine Width: 2 mm
  • Weight: 50 gr
  • ISBN-10: 3346214796
  • Publisher Date: 01 Jul 2020
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Sub Title: Empirische Untersuchung der (text-)kommunikativen Besonderheiten im Microsoft-Servicechat zwischen Chatbot und Mensch
  • Width: 148 mm


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Beteiligung sprachfähiger Technik an kommunikativen Prozessen: Empirische Untersuchung der (text-)kommunikativen Besonderheiten im Microsoft-Servicechat zwischen Chatbot und Mensch
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Beteiligung sprachfähiger Technik an kommunikativen Prozessen: Empirische Untersuchung der (text-)kommunikativen Besonderheiten im Microsoft-Servicechat zwischen Chatbot und Mensch
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