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Behavioral Economic Solve Smart Mobile Phone ConsumerProblem

Behavioral Economic Solve Smart Mobile Phone ConsumerProblem

          
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About the Book

IN business environment, since internet is popular, it can influence customers shopping method to be changed to online purchase channel. So, e-commerce can replace traditional walk-in store purchase channel. Online purchase can bring these benefits to consumers, such as rapid product information search, visa card payment method, safe and quiet home environment purchasing activities, free product delivery and return or refund after sale service conveniently. Moreover, e-commerce or e-retailing business can bring more business activities with more economic growth and supporting technological manufacturing development.How to attract or encourage consumers' online shopping consumption desires? It is one very important view point, because when one consumer has online shopping desire, then he will have online shopping or buying activity to find the e-retailer's website to click from its website in possible. So, any e-retailers must need to excite their potential online consumers have e-platforms click in their websites to search products desires or needs in preference more than walk in stores to search products method on street. However, I believe that their online product photos whether are attractive or their wirelesses are high or rapid mobile linking speed will influence their online businesses in success. So, online e-service and wireless rapid speed performances will influence every online retailer individual success or fail, instead of product photos whether are clear or information search whether is rapid or enough and sale price whether is low or reasonable and after sale support performance whether is satisfactory factors. So, e-service quality, e-platform, e-product photo and search information performance these will be main factor to influence whether the e-retailer's sale growth. For example, Amazon book company is one famous and successful online e-book publisher among of the similar online e-book publishers, instead of itself e-middleman product delivery service provision to global buyers. It's success is due to its e-technology is often innovated in product delivery service, such as it has both efficiency after sale service and product delivery departments, of rapid delivery products to any countries' buyers within several days only, e-mail or phone feedback to every e-buyer's enquiry, such as it organizes different kinds of enquiry questions to let its indicated staffs to answer the kind of indicated enquiry question only. So, its enquiring department staffs can avoid to spend much time to find answers to solve any enquires. In management view, it is " division of labours" concept to be used in Amazon customer service department. Also, it has large warehouse, it applied robotics to help warehouses to find and delivery any kinds of products to the correct delivery positions in order to delivery the product to the client's destination in the short time. So, robotics had help Amazon to reduce warehouse staffs' times and raises efficiencies in warehouses. When the warehouse workers can receive the client name and address and product kind and product purchase number data from its Amazon website e-retail store channel. Then, its warehouse staffs can follow these data to let robotics to know where they need to arrive to find the product(s) and deliver them to the right positions and let the lorry drivers to deliver to either airport (overseas buyers) or local destination ( home country buyers). So, e-service quality performance will influence Amazon's product delivery or after sale service performance.


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Product Details
  • ISBN-13: 9798602641455
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 254 mm
  • No of Pages: 84
  • Series Title: Ecommerce
  • Weight: 249 gr
  • ISBN-10: 8602641451
  • Publisher Date: 22 Jan 2020
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 6 mm
  • Width: 203 mm


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