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Bedeutung von Qualitätsmanagement für Einrichtungen der Sozialen Arbeit

Bedeutung von Qualitätsmanagement für Einrichtungen der Sozialen Arbeit

          
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About the Book

Studienarbeit aus dem Jahr 2010 im Fachbereich Soziale Arbeit / Sozialarbeit, Note: 1,3, Fachhochschule Dortmund, Veranstaltung: Modul 08.2 - Qualitätsmanagement, Sprache: Deutsch, Abstract: Diese Hausarbeit befasst sich mit dem Thema Qualitätsmanagement und die Bedeutung von QM für Einrichtungen der Sozialen Arbeit. Die relevante Einrichtung für diese Arbeit ist die Arbeiterwohlfahrt. Der Schwerpunkt wird auf die Umsetzung des Qualitätsmanagement in der AWO gelegt. Zu Beginn und um den Leser in die Thematik einzuführen, wird zunächst Allgemeines aufgezeigt. Der Begriff "Qualitätsmanagement" wird definiert und Qualitätsziele werden erläutert, damit der Leser einen ersten Einblick in den thematisierten Bereich bekommt und das Lesen vereinfacht wird. Es folgt eine kurze zeitliche Entwicklung des Qualitätsmanagements um dem Leser das Thema näher zu bringen. Danach wird das EFQM- Modell erklärt, weil dieses ein wichtiger Bestandteil des Qualitätsmanagements ist. In dem Hauptteil dieser Hausarbeit geht es um das Qualitätsmanagement in der Organisation der Arbeiterwohlfahrt. Als Quelle dient dazu das Qualitätsmanagement Handbuch der AWO. Es wird aufgezeigt, wie QM in der AWO definiert ist, was die Qualitätsziele sind und wie QM in der AWO durchgeführt wird. Dabei wird der Fokus einmal auf die Regionalkreisebene und weiterführend auf die Bezirksebene gelegt. Anschließend folgen die Qualitätsziele der Arbeiterwohlfahrt. Dieses dient einem besseren Verständnis, da daraus deutlich wird, welche Bedeutung das Qualitätsmanagement für die genannte Einrichtung hat. Zum Schluss wird diese Arbeit mit einem Schlusswort der Verfasserin abgerundet.


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Product Details
  • ISBN-13: 9783656287797
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 1 mm
  • Width: 178 mm
  • ISBN-10: 3656287791
  • Publisher Date: 15 Oct 2012
  • Height: 254 mm
  • No of Pages: 20
  • Series Title: German
  • Weight: 54 gr


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