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Bedeutung des Relationship Marketings für mittelständische Unternehmen am Beispiel des Stahlhandels

Bedeutung des Relationship Marketings für mittelständische Unternehmen am Beispiel des Stahlhandels

          
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About the Book

Diplomarbeit aus dem Jahr 2011 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,3, Heinrich-Heine-Universität Düsseldorf, Sprache: Deutsch, Abstract: 1 Problemstellung und Gang der Untersuchung 1.1 Problemstellung Der Begriff des Relationship Marketings hat seit seiner ersten Er-wähnung durch Leonard Berry vor knapp dreißig Jahren eine hohe Aufmerksamkeit in der marketingwissenschaftlichen Diskussion er-fahren. Damit einhergehend fand ein Perspektivenwechsel von ei-nem auf einzelne Transaktionen gerichteten, hin zu einem auf die Gestaltung langfristiger Geschäftsbeziehungen ausgerichteten Mar-ketingverständnisses statt. Begünstigt durch Veränderungen der wirt-schaftlichen Rahmenbedingungen, wie etwa die Globalisierung, zu-nehmende Wettbewerbsintensität, stagnierende Märkte und der Wandel zu Käufermärkten, hat das Konzept des Relationship Marke-tings zunehmend an Bedeutung gewonnen. Die wissenschaftliche Auseinandersetzung hat zu einem tiefen Verständnis über Bestim-mungs- und Erfolgsfaktoren von Beziehungen geführt. Obgleich Ge-schäftsbeziehungen vor allem im Industriegütermarketing seit jeher eine hervorgehobene Rolle spielen, erlauben die wissenschaftlichen Ausarbeitungen zur Konzeption des Relationship Marketings einen abgleichenden Blick in die Praxis. Es gilt herauszufinden, ob eine Diffusion der in der Theorie erarbeiteten Konzepte in der Praxis zu beobachten ist. Dies gilt umso mehr für mittelständische Unterneh-men, in denen die konsequente und systematische Ausrichtung an formalisierten Marketingstrategien eher die Ausnahme als die Regel darstellt. Das Ziel der vorliegenden Arbeit ist, die Relevanz des Relationship Marketings für mittelständische Unternehmen am Beispiel des Stahl-handels aufzuzeigen und die Frage zu klären, welche Effekte mit einer systematischen Anwendung des Konzepts einhergehen. 1.2 Gang der Untersuchung Im Anschluss an das einführende erste Kapitel werden zunächst verschiedene wirtschaftswissenschaftliche Theorien a


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Product Details
  • ISBN-13: 9783656111979
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 5 mm
  • Width: 148 mm
  • ISBN-10: 3656111979
  • Publisher Date: 04 Feb 2012
  • Height: 210 mm
  • No of Pages: 74
  • Series Title: German
  • Weight: 109 gr


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Bedeutung des Relationship Marketings für mittelständische Unternehmen am Beispiel des Stahlhandels
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