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Bankberatung im Internet: Beratung im Retail-Banking über Internet am Beispiel des Reisezahlungsmittelmanagements

Bankberatung im Internet: Beratung im Retail-Banking über Internet am Beispiel des Reisezahlungsmittelmanagements

          
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About the Book

Inhaltsangabe: Einleitung: Das klassische Internet-Banking (Zahlungsverkehrs- und Wertpapiertransaktionen) hat sich bereits als Standard etabliert. Der Wandel zu höherwertigen Beratungsdienstleistungen über das Medium Internet hat bereits begonnen, Internet-Banking geht in die zweite Runde. Für die Bankbranche gilt es nun, diese Herausforderung anzunehmen. Beratungsdienstleistungen aus dem traditionellen Bankgeschäft müssen in die neue Umgebung transferiert und dem neuen Medium angepaßt werden. Diese Arbeit versucht, die verschiedenen Ansätze, mit denen Banken im Retail-Banking den Beratungsaspekt in das Internet transportieren, aufzuzeigen und zu durchleuchten. Dabei war es notwendig, inhaltlich einen weiten Bogen zu spannen, um überhaupt die Entwicklungen der letzten Jahre auf diesem Sektor erfassen zu können. Die bisherigen Entwicklungen auf dem Beratungssektor beschränkten sich bis dato auf eine isoliert zu betrachtende Produktberatung, wobei der Trend darauf ausgerichtet war, diese Produktberatung auf möglichst unterschiedlichen Zugangsschienen zur Bank zur Verfügung zu stellen. Neben der mehr oder weniger aktiv bzw. passiv angebotenen Beratung in der physischen Geschäftsstelle am Schalter etablierten sich bereits in den vergangenen Jahren als weitere Zugangsmöglichkeit bzw. Vertriebskanäle in der Bank das Telefon, die Kundenselbstbedienung und nun auch das Internet. Dieser Entwicklung folgt zunehmend auch die geschäftspolitische und strategische Ausrichtung der Banken; die neuen Schienen werden zum langfristigen Wettbewerbsfaktor im Kampf um den Kunden mit dem Ziel, diesen an das Institut stärker zu binden bzw. auch im Neukundengeschäft potentielle Kunden zu gewinnen. Ein Lösungsansatz, um in diesem "Kampf" erfolgreich zu sein, wäre, sich das neue Medium Internet derart zu Nutze zu machen, dass einerseits alle Zugangsschienen einer Integration zugeführt werden können, andererseits dass über dieses Netz künftig komplexe und erklärungsbedürftige Finanzproduk


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Product Details
  • ISBN-13: 9783838622217
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 7 mm
  • Weight: 149 gr
  • ISBN-10: 3838622219
  • Publisher Date: 12 Mar 2000
  • Height: 210 mm
  • No of Pages: 108
  • Series Title: German
  • Sub Title: Beratung im Retail-Banking über Internet am Beispiel des Reisezahlungsmittelmanagements
  • Width: 148 mm


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Bankberatung im Internet: Beratung im Retail-Banking über Internet am Beispiel des Reisezahlungsmittelmanagements
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