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Aprenda Service Cloud: Mantenga Contento a sus Clientes

Aprenda Service Cloud: Mantenga Contento a sus Clientes

          
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About the Book

Service Cloud es una aplicación de soporte y servicio al cliente. Ayuda a mantener contentos a sus clientes y su equipo de soporte sane, si sus clientes llegar a usted por correo electrónico, teléfono, medios sociales, comunidades online, o chat en tiempo real. Estas diferentes formas de llegar son llamados canales, y ayudar a sus clientes a través de su herramienta de comunicación preferida. Dar a sus clientes la oportunidad de elegir cómo comunicarse con su empresa es el primer paso hacia la entrega de un servicio extraordinario. El segundo paso para ofrecer un servicio extraordinario es asegurarse de que su equipo de soporte pueden trabajar cómodamente con múltiples canales simultáneamente. La última cosa que quieres hacer es quemar sus agentes de asistencia con una complicada app-frustrados agentes de soporte no proporcionan un servicio de primer nivel. Por eso Service Cloud integra varios canales en un fácil utilizar la consola llamado help desk, que puede personalizar para adaptarla a sus procesos de soporte exclusivo de la empresa.


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Product Details
  • ISBN-13: 9781549568527
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 280 mm
  • No of Pages: 218
  • Series Title: Aprenda Salesforce.com
  • Sub Title: Mantenga Contento a sus Clientes
  • Width: 216 mm
  • ISBN-10: 1549568523
  • Publisher Date: 23 Aug 2017
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Spine Width: 14 mm
  • Weight: 711 gr


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