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Anwendung von Dienstleistungsprozessen anhand eines IT-Outsourcing-Projekts

Anwendung von Dienstleistungsprozessen anhand eines IT-Outsourcing-Projekts

          
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About the Book

Projektarbeit aus dem Jahr 2017 im Fachbereich BWL - Allgemeines, Note: 1,3, Sprache: Deutsch, Abstract: Der Autor begleitete bereits mehrere Outsourcing-Umsetzungen deutscher DAX-Konzerne in verschiedenen Rollen. Im aktuellen Projekt mit dem Schwerpunkt als Projektmanager der kommerziellen Prozesse und der dazugehörigen IT-Transformation. Ziel dieses Projektberichts ist es daher, die Herausforderungen darzustellen und eine Lösung zur konkreten Umsetzung auszugestalten. Beginnend wird in diesem Projektbericht das Outsourcing definiert und die Ausgangslage dargestellt. Des Weiteren werden die Abhängigkeiten der Veränderung der Prozesse, die ein Outsourcing übergreifend mit sich bringen, im Change Management verortet. Anschließend werden die notwendigen Grundlagen mit aktuellen Instrumenten und Methoden im Prozessmanagement beschrieben, um diese im nachfolgenden Kapitel an einem konkreten Prozess anzuwenden. Darauf aufbauend wird eine praxisbezogene Lösungsmöglichkeit der Umsetzung des neuen Prozesses mittels IT umgesetzt. Zum Abschluss wird ein Ausblick gegeben und die vorliegende Arbeit und die gewonnenen Erkenntnisse zusammengefasst. Seit Mitte der 90er-Jahre bis heute, steht in den Strategiepapieren der meisten Unternehmen der Fokus auf die Kernkompetenzen des Unternehmens. Damit einher, geht die Arbeitsteilung und Notwendigkeit, Geschäftsprozesse auszulagern, die nicht zum Kern der Wertschöpfung eines Unternehmens gehören. Des Weiteren erhöht die voranschreitende Digitalisierung und Automatisierung den Bedarf an IT innerhalb der Unternehmen. Diese beiden Faktoren, mit der Fokussierung auf die Kernkompetenzen einerseits und andererseits der Notwendigkeit weiter zu digitalisieren, hält der Trend, IT und IT-Prozesse im Outsourcing an einen IT-Dienstleister auszulagern, weiterhin an.


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Product Details
  • ISBN-13: 9783346273468
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 42
  • Spine Width: 3 mm
  • Width: 148 mm
  • ISBN-10: 3346273466
  • Publisher Date: 02 Oct 2020
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 68 gr


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Anwendung von Dienstleistungsprozessen anhand eines IT-Outsourcing-Projekts
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