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Analyse des Informationsverhaltens bei Hotelbuchungen über das Smartphone

Analyse des Informationsverhaltens bei Hotelbuchungen über das Smartphone

          
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About the Book

Masterarbeit aus dem Jahr 2014 im Fachbereich Medien / Kommunikation - Multimedia, Internet, neue Technologien, Note: 1,0, Hochschule RheinMain, Veranstaltung: Mobile Media Technologies, Sprache: Deutsch, Abstract: Das Internet hat sich als wichtiges Informations- und Buchungsmedium bei Reiseentscheidungen etabliert. Mit der wachsenden Verbreitung mobiler Endgeräte wächst auch deren Nutzung bei der Informationssuche und Buchung von touristischen Leistungen. In der vorliegenden Arbeit wird das Informations- und Entscheidungsverhalten bei der mobilen Buchung von Reiseunterkünften analysieren. Dabei wird darauf eingegangen, wie mobile Endgeräte im Informations- und Entscheidungsprozess bei Unterkunftsbuchungen eingesetzt werden und welche persönlichen, situativen und externen Faktoren auf die mobile Unterkunftsbuchung einwirken. Anhand einer Online-Umfrage in der Zielgruppe Studenten und Berufseinsteiger wurden die relevanten Informationsobjekte und -quellen sowie die Intensität der mobilen und stationären Informationssuche zu Reiseunterkünften analysiert. Dabei konnte herausgefunden werden, dass mobile Webseiten deutlich häufiger bei der mobilen Informationssuche verwendet werden als native Apps. Zu den bekanntesten und am häufigsten mobil verwendeten Quellen in der Zielgruppe der Studenten und Berufseinsteiger zählen die Buchungsportale trivago.de, tripadvisor.de, expedia.de und booking.com. Als wichtige Informationsobjekte der mobilen und stationären Informationssuche zu Reiseunterkünften wurden die Lage der Unterkunft, das Preis-Leistungsverhältnis, Nutzer-Bewertungen und Bilder der Unterkunft ermittelt. Frühere Reiseerfahrungen und die Nutzungsintensität des Smartphones wurden als Determinanten des Informations- und Entscheidungsverhaltens bei mobilen Unterkunftsbuchungen festgestellt. Das zentrale Ergebnis dieser Arbeit ist ein Erklärungsmodell zum Informationsverhalten bei der mobilen Buchung von Reiseunterkünften. Das Erklärungsmodell deckt charakteristische


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Product Details
  • ISBN-13: 9783656695769
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 177 gr
  • ISBN-10: 3656695768
  • Publisher Date: 17 Jul 2014
  • Height: 210 mm
  • No of Pages: 128
  • Spine Width: 8 mm
  • Width: 148 mm


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