21%
Airport Strategy

Airport Strategy

          
5
4
3
2
1

Out of Stock


Premium quality
Premium quality
Bookswagon upholds the quality by delivering untarnished books. Quality, services and satisfaction are everything for us!
Easy Return
Easy return
Not satisfied with this product! Keep it in original condition and packaging to avail easy return policy.
Certified product
Certified product
First impression is the last impression! Address the book’s certification page, ISBN, publisher’s name, copyright page and print quality.
Secure Checkout
Secure checkout
Security at its finest! Login, browse, purchase and pay, every step is safe and secured.
Money back guarantee
Money-back guarantee:
It’s all about customers! For any kind of bad experience with the product, get your actual amount back after returning the product.
On time delivery
On-time delivery
At your doorstep on time! Get this book delivered without any delay.
Notify me when this book is in stock
Add to Wishlist

About the Book

Emotional labor is managing one's feelings to generate a publicly accepted facial and bodily display of emotion. Emotional labor is an expression of emotion for a wage. Jobs involve face to face or voice to voice interactions with clients ( travelling passengers), jobs demanding the employee to produce and alter an emotional state in other person, and jobs allowing the employer to implement certain amount of control over the emotional activities of the employees, produce or create emotional labor among the employees.Thus, long time bad emotional airline front labors number increasing, it will influence the airline whole service member performance to be its airline passengers. However, many airline organizations have their owning set of norms or policies that determine these feeling rules. These are specially seen in customer service industries. IN long term, these strict policies will let airline front service staffs feel stress or pressure, because they won't feel to be punished in possible, e.g. without salary continue increasing, dismissal ( lose jobs), changing to another position to do more simple or boring job duties, if they are discovered that their working service performances are not satisfied to their airline employers in any time.So, strict airline organizational policies will be one strict or pressure emotional regulation to any airline front service staffs. This emotional regulation refers to a person's capability to accept and understand his or her experience of emotions to get involved in healthy strategies in managing emotions which are uncomfortable whenever required, when they need to contact their airline passengers every day. In fact, it has possible that they will accept unreasonable complaint from their airline passengers, even they perform very good or they have help their airline passengers to solve any enquiries when they feel any needs, they stay in airports any time. So, it has close relationship among airline front service staffs' emotions and the airline's policy as well as their service attitude. Thus, good airline policy will build good airline service staffs' emotions and good service attitude or service behaviour to serve their airline passengers every day in possible.Any airline organizations can not neglect to consider how to build (keep) good airline front labor emotion issue. Because they are any airlines' representatives, if they can build goodimages to let the airline the airline passengers to feel. Then, it will influence many airline passengers to choose to buy the airline tickets to replace other airlines because they like its front airline front staffs' services. SO, any airline organizations need to consider front service staffs' health status and definite psychological or mental diseases more than physical diseases, because many airline front service staffs only need to serve their airline passengers and they do not need to move any heavy things in airports in general. They need to spend more time to contract their passengers more than any things. When their passengers give their passports or/and any related travelling documents, e.g. air tickets to them to check in to find whether they can allow to enter airport restrict areas, and if they give their luggage to them, they also need to help them to measure its size and weight heavy to decide whether they need to pay extra fee and their luggage are permitted either to keep to them together to enter the air planes to fly or separate air planes to fly to destination. So, they need to make accurate judgement need to avoid any error occurrence. They do not allow to do any wrong judgement or error in order to be complain by their airline passengers often.


Best Sellers



Product Details
  • ISBN-13: 9798711320975
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 254 mm
  • No of Pages: 50
  • Series Title: Knowledge Management
  • Weight: 159 gr
  • ISBN-10: 8711320974
  • Publisher Date: 19 Feb 2021
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 3 mm
  • Width: 203 mm


Similar Products

How would you rate your experience shopping for books on Bookswagon?

Add Photo
Add Photo

Customer Reviews

REVIEWS           
Click Here To Be The First to Review this Product
Airport Strategy
Independently Published -
Airport Strategy
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Airport Strategy

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book
    Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    New Arrivals



    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!